Michael Kowski Email & Phone Number

Duluth, Georgia, United States

Duluth, Georgia, United States

Norcross, GA

• Selected Accomplishments:
• Provide centralized oversight of the process and conducting regular process risk assessments.
• Standardize documentation of data and information using analytics and reporting to provide transparency to decision makers.
• Understand customer needs of the process and drive process improvements.
• Leverage Agile process in the overseeing of two projects

Norcross, GA

• Selected Accomplishments:
• Conducted monthly performance calls with Firms to address system changes and adherence to compliance objectives
• Monitored file uploads/downloads; ensure files are free from error; correct files as needed.
• Tested system changes, upgrades, and rewrites.
• Successfully rolled out a document storage application to 25 Law Firms

Norcross, GA

• Strategic implementation of technology solutions that improve business efficiency while meeting corporate business goals.
• Design, testing and implementation of Artiva collection software.
• Trained 50 collectors on new software.
• Successfully designed workflows and collection treatment strategies that resulted in correcting competitive rankings with several high-profile clients.
• Oversaw compliance requirements for all outbound collection communications; worked with legal compliance to ensure written communication meets all federal and state requirements.
• Facilitated dialer intensity testing that resulted in major credit card issuer to implement scoring and intensity models that enhance liquidation by over 30%.

Norcross, GA

• Managed between 25- 30 employees.
• Performed daily/weekly account reviews to ensure work efforts were in compliance with company and client needs and requirements.
• Assisted with the negotiation of payment plans to settle account delinquencies. Trained new hires, interviewing and on boarding, while providing Coaching/Side by Sides and additional training as needed.