Michael Krawczyk Email & Phone Number

Allergy and Immunology, Anticoagulation, Behavioral Health, Breast Imaging, Cardiac Rehabilitation, Cardiovascular Services, Central Scheduling, Central Referrals and Authorizations, Dermatology, Diabetes and Nutrition, Diagnostic Radiology, Ears Nose and Throat, Emergency Department, Endocrinology, Family Medicine, Gamma Knife, Gastroenterology, General Surgery, Geriatric Medicine, Hematology and Oncology, Hyperbaric Medicine, Infusion Therapy, Internal Medicine, Labor and Delivery, Musculoskeletal, Nephrology, Neurology, Neuroradiology, Nuclear Medicine, Obstetrics and Gynecology, Occupational Health, Occupational Therapy, Oncology, Ophthalmology, Orthopedics, Pain Medicine, Palliative Care, Pediatrics, Physical Therapy, Pulmonary Care, Pulmonary Rehabilitation, Radiation Oncology, Rheumatology, Sleep Therapy, Sports Medicine, Urgent Care, Urology, Wound Care

• Diverse background in project management and IT systems• In-depth knowledge of implementation methodology and the project management life cycle• Extensive knowledge of healthcare workflows • Excellence leadership skills with superb decision-making and delegation skills• Ability to multi-task in a progressive fast-paced environment• Solid written and oral communication skills• Familiarity with Epic utilities, reports and testing processes• Superior troubleshooting and issue resolution skills• Patient and creative while mentoring, training and supporting others• Proficient with office productivity software: Word, Excel, PowerPoint, Outlook, Visio and MS Project

Beverly, Massachusetts, Us

TriHealth - Cincinnati, OhioEpic Access Support Analyst• Lead for Cadence Security. • Lead for Facility Structure project to reconfigure Centers. • Build and Maintenance of Decision Trees and related components.• Research and Build for the Organizational move to a Centralized Scheduling model.• Assist access staff with daily support.• Review and configure Upgrade Nova Notes.

Costa Mesa, Ca, Us

Hospital for Sick Kids – Toronto, CanadaEpic Access Support Analyst• Assist and train Grand Central/Prelude support staff.• Optimize and configure Transfer Center, EVS and Transport.• Review and configure Upgrade Nova Notes.• Review and Assist support staff with investigating and resolving current and back log of Service Now tickets.

Pleasanton, Ca, Us

City of Hope - Duarte, California• Access Project Manager including the Rover Transport and Patient Estimates and Price Transparency implementation projects.• Full life cycle Build for newly acquired Cancer Treatment Clinics by the City of Hope in the Los Angeles area.• Newer Epic Functionality Build including Rover, Patient Estimates, Transfer Center, Decision Trees and Virtual Visits.• Solely responsible for the Facility Structure Build and Access Lead for Prelude, Cadence, Grand Central and Referral build• Provide go-live support and post live support prior to the transition to the Epic Support Team.

Atlanta, Ga, Us

Parkview Health – Fort Wayne, IndianaEpic Advisor and Subject Matter Expert 10/2018 – Present• Conducting interviews and deep dives into the different Specialty for the purpose of making recommendations to optimize processes and utilizing advanced Epic features to increase productivity and create a better patient experience.

Reston, Virginia, Us

Richmond, Indiana, Us

Reid Health – Richmond, Indiana 09/2017 – 05/2018Epic Subject Matter Expert / Management Liaison • Epic Community Connect Project where Reid Health, a 200 bed Hospital with over 50 Ambulatory Offices, is being hosted by Community Health• Worked as a Liaison between the Epic Project Management Team and the Hospital Administration to make sure all potential Risks or Issues are being addressed for all Service/Business Lines and Specialties• Worked with each Office Manager to help them understand what the build team was asking. This included training them on how Epic worked and Epic terms so that when there was an issue they knew how to relay them to the build team• Worked as a personal assistant to the Director of Central Scheduling during appointment conversion and Go Live process to ensure a smooth transition to Epic

Midland, Michigan, Us

Healthcare Analyst Senior / Epic Access Team Lead• New Epic Facility Install that included 6 Hospitals and over 200 Ambulatory Offices• Leadership Role that included build tracking and maintaining all Access build time lines• Build responsibilities in all areas of Grand Central, Cadence, Prelude and Referrals for all Specialties• Primary build owner of the Facility Structure, SER Provider Records, Appointment Conversion, Appointment Reminders (TeleVox), Batch Jobs, Blocks, EMP Records, Interface Messages, Labels, Letters, Modifiers, Questionnaires, Recall Lists, Referrals, Referral Triggers, Referral Auto Status, Provider Finder, Network Plans, Restrictions, Schedulable Orders, Scheduling, Templates, Security, SmartText, Visit Types, Work queues and Workflows

Dhahran, Sa

Independent Contractor / Epic Access Team Lead• New Epic Facility Install that included 5 Hospitals and over 200 Ambulatory Offices• Leadership Role that included tracking and maintaining all Access build time lines• Build responsibilities in all areas of Grand Central, Cadence, Prelude and Referrals for all Specialties• Primary build owner of the Facility Structure, SER Provider Records, Appointment Conversion, Batch Jobs, Blocks, EMP Records, Interface Messages, Labels, Letters, Modifiers, Questionnaires, Recall Lists, Referrals, Referral Triggers, Referral Auto Status, Provider Finder, Network Plans, Restrictions, Schedulable Orders, Scheduling, Templates, Security, SmartText, Visit Types, Work queues and Workflows

Grand Rapids, Mi, Us

Epic Patient Access Build/Support Team – Cadence/Prelude• Existing Epic Client for 10 years who was on-boarding multiple New Ambulatory Offices• Build and Support role for Prelude, Cadence and Referrals for all Specialties• Primary Call Support for all Epic Patient Access Issues, which included reducing the number of Heat Ticket from over 400 down to single digits• Testing and Post-Live Support for the 2014 Epic Upgrade• Build, Support and Maintain: RTE, Payors, Plans, Mapping, Interface Messages, Referrals, Schedulable Orders, Work queues, SER, Visit Types, Modifiers, Blocks, Templates, Cadence Security, EMP records, SmartText, Templates, Letters, Labels, Batch Jobs and Automated Appointment Reminder (TeleVox)• Go-Live and Post-Live Support

Reston, Virginia, Us

Little Rock, Ar, Us

Access Build Team – Cadence/Prelude/ADT• FTE Backfill 4 months before Go Live• Epic build and support role for Prelude, Cadence, and Grand Central for all Specialties• Supported all SER maintenance• Go-Live and Post-Live Support

Virginia Beach, Va, Us

Cadence Build Team – Assistant Team Lead• Managed the Cadence Build for 4 hospitals and 80 outpatient clinics• Developed and managed the project to manual convert appointments (140,000) and orders (30,000) from their legacy systems to Epic• Developed test plans to ensure the accuracy of the manual conversion• Managed the process to attach the schedulable orders to appointments• Managed the process to complete registration by the revenue cycle team using work queues including the referral information• Managed the process to build providers templates• Provided go-live and post live support

Dallas, Texas, Us

Epic Workflow Analyst Examined 65 current workflows as they relate to all Epic modules Created detailed workflow diagrams Created generic test scripts Set standards that will be utilized by all Epic teams going forward

New Orleans, Louisiana, Us

Go-live Support Manager Completed a site survey to address the needs prior to go-live Managed and scheduled all Consultants (220) during a five week EPIC go-live for two separate hospital locations Was responsible for the onboarding and dismissal of all Consultants Maintained and confirmed all Consultants payroll hours Completed a lessons learned after the go-live to assist the client

Marriottsville, Maryland, Us

Assistant Go Live Support Manager Supervised and scheduled all Consultants (90) during a four week EPIC go-live for two separate hospital locations Maintained and confirmed all Consultants payroll hours  Completed a lessons learned after the go-live to assist the client

Munster, In, Us

Epic Community Connect Team - Prelude and Cadence Builder Primary Prelude/Cadence Builder for non-affiliated outpatient facilities Primary support for all Prelude/Cadence Community Connect Tickets for all Specialties Completed rebuilding of 60 Community Connect clinics due to a change in revenue location Provided go-live support and post live support

Portland, Or, Us

Epic Community Connect Team - Prelude and Cadence Builder Primary Prelude/Cadence Builder for non-affiliated outpatient facilities Built and supported 8 Community Connect Clinics in a 10 week build format taking one live every 2 weeks Primary support for all Prelude/Cadence Community Connect Tickets Provided go-live and post live support

Cincinnati, Ohio, Us

Epic Community Connect Team - Prelude and Cadence Builder Primary Prelude/Cadence Builder for non-affiliated outpatient facilities Primary support for all Prelude/Cadence Community Connect Tickets for all Specialties Completed rebuilding of 60 Community Connect clinics due to a change in revenue location Provided go-live support and post live support

Marriottsville, Maryland, Us

Bon Secours Health SystemSt Francis Hospital - Richmond, VA Epic Go Live Support Specialist 03/2011 – 04/2011 Go-Live Subject Matter Expert Provided training for registration staff Provided one on one training and support for physicians and nursing staff Provided go-live support and post live supportBon Secours Health SystemSt Mary’s Hospital - Richmond, VA Epic Go Live Support Specialist 11/2010 – 01/2011 Go-Live Subject Matter Expert Provided training for registration staff Provided one on one training and support for physicians and nursing staff Provided go-live support and post live support

Kettering, Oh, Us

Epic Community Connect Team - Prelude and Cadence Builder Prelude/Cadence Builder for a non-Affiliated Outpatient facility Built and supported a Community Connect Clinic Provided training for registration staff Provided go-live and post live support

Lincoln, Nebraska, Us

Senior Healthcare ConsultantHilo Medical Center – Hilo, HI Meditech NPR report writer 11/2009 – 10/2010 Worked remotely to create and maintain multiple Meditech NPR reportsEphraim McDowell Regional Medical Center – Danville, KY Assessment Supervisor 07/2009 – 10/2009 Completed a site survey off all equipment, software and personal with respect to the needs of the facility and gave recommendations on where improvements and changes were needed to benefit the organizationMultiCare Good Samaritan Hospital – Puyallup, WA Lead Financial and HR software Analyst 08/2007 – 07/2009 Primary support for all financial and human resource applications for Good Samaritan during their merger with MultiCare Project manager for the upgrade of Kronos Workforce Central Prepared Good Samaritan for transition from MEDITECH to EPIC Provided 24/7 critical on call support for all applications including MEDITECH

Dallas, Texas, Us

Mclaren Medical Center, Flint, Michigan Lead financial and HR analyst for all 7 McLaren Hospitals Maintained more than 30 different applications on multiple platforms covering GL, AP, BAR and payroll systems Provided 24/7 critical on call support

Systems Administrator Director of computer operations for the Bay County Central Dispatch, Sheriff’s Office and Jail Facility System administrator over the AS400’s, Novel Network, NT Servers and all workstations Maintained budgets for computer operations Provided 24/7 critical on call support

Lowell, Ma, Us

Project Manager/Senior Applications Specialist Project manager for more than 24 Healthcare installs in Michigan Supported all AS400 Healthcare accounts in Michigan Application trainer for administration, super users and end users roles Provided 24/7 critical on call support

Plano, Texas, Us

Us

Cadence, Prelude, Grand Central (Adt), Referrals And Community Connect

Mis Universe, Npr

Bachelor'S Degree, Computer Information Systems

Certification, Data Processing