Michael Kuebler Email & Phone Number

Lansing, Mi, Us

Lansing, Michigan Area

Responsible for managing North American operations. Focused on developing business by managing client relationships, building new client lists, expanding capabilities, adding additional capacity and developing staff members.Key Achievements:• Ensured business unit remained profitable throughout an economic recession.• Grew revenue and EBIT of one laboratory by 50% throughout the same recession.• Developed and managed a quality system based on ISO 17025 for remote laboratories.• Managed multiple integration projects as ownership changed three times in four years.• Lowered overhead costs by centralizing business support activities.• Developed and implemented a new pricing model.• Managed and executed a protocol development project for a major retailer similar to the development of the 6-Sams Club protocol.

Served as the Technical Services Manager for a distribution testing laboratory. Managed day to day operations with a focus on technical and commercial goals. Handled customer inquiries with a consultancy approach. Coached and mentored staff improving customer satisfaction. Managed the laboratory’s P&L ensuring the appropriate EBIT was delivered.Key Achievements:• Grew revenue and EBIT by 60%. • Developed a relationship with a major food company and grew the account 10 fold.• Managed a key automotive account doubling the revenue.

Served as a Project Engineer at a distribution testing laboratory. Developed work programs and managed testing projects focusing on client needs. Ensured that client expectations were delivered on.Key Achievements:• 100% on time reports.• Quotations delivered in less than 24 hours.• Single day test and report turn around as appropriate.• Led by example and improved staff effectiveness without supervisory authority.

Served as a Packaging Engineer ensured that products had the appropriate level of packaging to reach the end user in the as intended condition.