Michael Kwon Email & Phone Number

Sydney, NSW, AU

Sydney, NSW, AU

• Responsible for updating and ongoing maintenance of marketing materials for the Institutional and SICAV channels, which included data for 170+ monthly US factsheets, 50 quarterly global factsheets for use with clients.
• Proofread and maintain quality control for client-facing advertising pieces, reports, and presentations.
• Created Excel spreadsheets for monthly factsheets that facilitate automation increasing efficiency by 15%.
• Proofread disclosure agreements for each share class account, monthly data entries, and document edits made to fixed income and equity financial statements using Adobe Acrobat Reader.
• Identified a process improvement that allows the marketing team to access 300+ marketing materials via hyperlinks in Excel, resulting in improved efficiency to access the content.
• Communicated and coordinated with the design and compliance teams to reduce lead time and minimize errors across 170+ marketing documents.

New York, NY, US

• Expanded and updated 25+ master job family excel databases while routinely producing appropriate database metrics and reports.
• Created pre-defined core content for all levels in various job hierarchies in Excel to support the implementation of a new, robust repository of market-relevant jobs for the company.
• Improved streamlining procedures by eliminating unnecessary steps in the Job Architecture Project, which reduced costs and downtime by 10%.
• Coordinated and developed Job Architecture Family workshops to expedite the job documentation process and created/presented presentations to senior management and human resources employees.

Philadelphia, PA, US

• Developed flow charts, updated Workbench, and scheduled meetings to assist with P2 construction communication initiative.
• Monitored customer interactions and documented areas of opportunity, as well as analyzed sales, retention and NPS reports.
• Devised monthly progress reports on eNPS, tNPS, and cross-functionality initiatives at divisional and regional levels and facilitated the outbound sales process through eliminating common, internal issues for around.
• Allocated weekly Mind Marker points to outbound sales reps that demonstrated quality performance based on fourdifferent categories.

Bachelor Of Business Administration - Bba, Marketing & Business Analytics

Education record

Education record