Michael L. Email & Phone Number

Bloomington, Minneasota

Troubleshoot business and operational issues associated with WMS (Warehouse Management Systems) software.- Troubleshooting multiple interfaces like XML, TCP/IP Socket, and Telnet Devices- SQL Server troubleshooting queries, procedures, SQL jobs, indices, and reports. Maintaining Data with appropriate backups and SQL job setups.- Experience working with Windows OS, Cloud Networking, Seagull Bartender, Crystal Reports.

6321 Bury Dr, Eden Prairie, Mn 55346

-Respond to incoming calls and email in a prompt and courteous manner while maintaining excellent verbal communication with technical and non-technical customers at all levels-Provide remote support to software, hardware, and network-Assist in understanding and generating Point-Of-Sale (POS) software procedures and reportsAdvise and assist in the implementation and updating of existing and new policies and procedures; PCI Compliance-Test quality of upcoming software releases and supported hardware.-Use FileMaker Pro Database to log all phone calls and all testing bugs found

St. Joseph, Minnesota

-Resolve escalated issues from help desk requiring Administrative access -Administer group profiles using Active Directory-Manage computer and printers database network -Scripting software installs and OS images across LAN using Altiris and Casper Suite -Followed best security practices and documented new processes

Collegeville, Minnesota

• Organized work schedule to meet orders in a timely and efficient manner• Worked independently and unsupervised• Prepared batches of bread, crust, and ingredients

Collegeville, Minnesota

• Supervised a group of eight cooks and dishwashers• Communicated alongside full-time staff members and food-crew workers• Ensured customer satisfaction by providing excellent dining services• Trained new employees

Collegeville, Minnesota

• Provided quick and convenient services for customers• Sanitized plates, utensils, eating areas, floors, and kitchen• Collaborated alongside other blue-crew workers