Completed Certficiate IV in Business (Administration)

Administrative duties:• Create and maintain Microsoft Excel spreadsheets• Create and maintain site databases• Create and monitor connection and delivery of eftpos machines and other payment terminals• Use a central IT helpdesk to log and action tickets related to invoice inquiries and access to back office systems• Investigate and resolve invoicing irregularitiesCustomer service duties:• Monitor inboxes and assist with email requests and enquiries from site managers, franchise owners and other departments within Ingenico and Ampol• Liaise with coworkers and manage meetings on Microsoft Teams• Take phone calls from shareholders and manage phone queues• Provide timely and accurate information to internal and external shareholders

This role was made redundant following the pandemicAdministrative duties:• Process and record Medicare claims• Check, edit and send letters and other correspondence from specialists to patient’s GPs• Process and file test results• Create and maintain Microsoft Excel spreadsheets• Provide practical training and support documents for team members and specialists• Create and maintain patient records• Process referrals• Manage monthly clinic schedules in line with specialist and hospital availabilitiesCustomer service duties: • Monitor telehealth clinics • Monitor inbox and assist with email requests and enquiries from patients, clients, and specialists • Make appointments for patients, send confirmations and reminders, cancel or re-schedule appointments as necessary • Ensure specialists are completing appointments and other duties in a timely manner • Provide technical support to specialists, clients and patients

Temporary contract roleAdministrative duties:• Provide administrative assistance to all staff and projects• Prepare information kits and resources for NAC activities• Process incoming and outgoing mail• Maintain the office filing and other systems• Coordinate office supplies and stock control• Arrange distribution of resourcesCustomer service duties:• Greet visitors and set up meeting room• Organise refreshments or catering for meetings• Manage the reception area and answer telephone and email inquiries

Administrative duties:• Reconciling direct deposits• Maintaining and creating spreadsheets, consolidating reports• Data entry, auditing & filing• Processing and receipting payments and donations• Sorting and actioning mail requests and scanned documentsCustomer service duties:• Replying to phone, email, postal and social media enquiries• Identifying, solving and escalating complaints• Creating and maintaining customer records• Making and altering first aid training appointments• Fulfilment of Key Performance indicators such as retention and customer satisfactionAdditional training:• Time management• Innovation and problem solving• Conflict management• Privacy awareness

Administrative duties:• Sending faxes and email copies of legal documents• Data entry, auditing and filing• Answering help desk calls from consultants related to systems, products and procedures• Acting as escalation point for complaintsCustomer service duties:• Answering inbound calls related to enquiries, sales and complaints• Knowledge of Product Disclosure Statements and marketing campaigns• Fulfilment of Key Result Area targets such as adherence, after call work, utilisation, compliance and customer satisfaction

Tasks included reception cover, pastoral care and mail room duties/