Michael L. Email & Phone Number

Norwich, United Kingdom

Norwich, United Kingdom

Ipswich, United Kingdom

Coordination and reporting on all external email campaigns:I wireframe and approve the email templates and refine all of the campaigns that we send out. I select the data according to relevant criteria for these campaigns. I also keep a close eye on the results to step in if anything goes wrong and to provide monthly reports. To do this I need to communicate with the IT department, be able to analyse data present results. Customer data analysis and reporting:Analyse customer profiles and report them back to other business departments so they can tailor their outputs to the findings. To find interesting market trends for use in press releases and for promotional purposes. Social media management and reporting:To update our social media channels with relevant content, keep an eye on customer interaction and report activity. Data extraction and handling: To extract requested data from the databases by various departments and handle it securely. Organisation and coordination of Call Centre promotional activitiesEncourage call centre agents to promote our website by providing incentives and organising activities during promotional weeks within budget. Reporting back the success of activities. Copywriting for website content and press releases:Writing online content to be published online as part of our digital marketing strategy, writing and circulating press releases and keeping an eye on market trends and relevant news. Digital marketing support: Providing data and insights for the digital marketing executives from AdWords and Google Analytics as well as our own internal reporting, and providing holiday and sickness cover

Ipswich, United Kingdom

This role was much the same as my current role but officially reporting to the I.T. department rather than the marketing department. However I was focusing more on writing content and digital marketing as well as streamlining the site structure to make it more customer and search engine friendly.

Ipswich, United Kingdom

This role involved testing new software and websites to find bugs and weaknesses, to report back to the developers. As well as keeping an eye on competitor pricing and output.

Ipswich, United Kingdom

As a Call Centre agent my job was to take incoming calls and process them in a sensible and professional manner. It required good communication skills, and a great balance between sales and customer services.

Bsc, Physics

Activities and Societies: Catfish Xpression FM

Education record

Education record