Michael Kemper Email & Phone Number

Los Angeles, Ca, Us

Glendale, California, United States

Glendale, Ca

Accomplishments:• Created and trained a team to decrease a substantial back log that was left from previous management. Approximately 600 cases were cleared in 2 weeks. • Registered ServiceTitan with NPAC (6 month process) to get a SPID in order to add Neustar as a tool for porting and number research. Duties:Managed the Telecom Team. Troubleshoot and repair issues involving VOIP services & non VOIP telecom services. Coached & guided the Telecom team and set KPIs based on OKRs. Handled escalations to provide customers with an excellent ServiceTitan experience.

Northridge, California

At Broadvoice, I collaborated with HR / Finance and ensured fair wage system for technical support team.My duties included administering technical support team and resolving issues involving VOIP services. I trained business support team and developed required skillset for particular JD.My achievements here were as follows:• Developed technical support procedure in collaboration with manager for streamlined working.• Decreased average wait time from 10 minutes to under minute by coaching support team.

Los Angeles, California

For TelePacific, I mentored / trained employees with regards to new products / services and oversaw heavy customer implementations project. My responsibilities included managing provisioning of translations for PRI, CAS, Business Lines, and VOIP services via Broadsoft, Lucent 5ESS, CISCO Adtran, and LCS.I achieved following at TelePacific:• Developed training material for telecommunication products and tested new product releases.• Implemented new services related to T1, PRI, CAS, CENTREX, and Business Line translations, while focusing on business development.

San Francisco Bay Area

Accomplishments:• Seen over 50 patients a week. • Coached patients on home health exercises. • Utilized multiple therapeutic modalities. Duties:Managed patients in a clinical setting. Performed work up on all patients, which included physical exams, x-rays, diagnoses, written case management reports, and report of findings. Ran the education and recruitment program which included public Health Talks aimed at educating the public on the benefits of chiropractic.

Daly City, California, United States

Accomplishments:• Seen over 100 patients a week. • Coached patients on home health exercises.• Utilized multiple therapeutic modalities. Duties:Managed patients in a clinical setting. Performed work up on all patients, which included physical exams, x-rays, diagnoses, written case management reports, and report of findings. Implemented patient care with chiropractic treatment, physical therapy, spinal traction and nutritional advice.

Sacramento, California Area

Cast, measured, fit and delivered custom and off the shelf orthotics from head to toe. Specialized in foot orthosis.

Sacramento, California Area

Supervised and assisted MACD/Provisioning group. Project managed large turn ups that involved multiple sites. Provided translations, feature programming and routing of T1, PRI/BRI ISDN, CENTREX and DS0 services extending from the CLEC Lucent 5ESS-2000, remote 5ESS sites, and collocation SLC 2000 equipment to the customer’s FCC demarcation point. Troubleshoot and repaired customer problems relating to T1, PRI/BRI ISDN, CENTREX, and DS0 translations, transport and termination equipment. Processed & Provisioned Moves, Adds, Changes & Disconnects.

Doctor Of Chirpractic, Chiropractic

Chiropractic Studies

Masters Of Science In Telecommunications Management, Management Telecommunications Systems, General

Managment of Telecommunications

Bachelors Of Science In Business Administration, Business Administration And Management, General

Studied business administration and management.