Michael Nason Email & Phone Number

Hartford, Ct, Us

• Utilize management software such as ConnectWise Automate, Manage, and ScreenConnect.• Provide level 2 help desk support via phone and email to a variety of industries.• Perform employee onboarding and offboarding.• Update and create client knowledgebase documents and SOPs.• Configure printers, scanners, and copiers.• Meet SLAs and provide daily ticket updates.• Maintain remote access connections such as VPN, RDS, Citrix, and AVD.• Manage server roles such as Active Directory, DHCP, Group Policy, and Print Management.• Troubleshoot OS performance and hardware issues.• Support physical and virtual environments with various Windows and Mac operating systems.• Restore files and emails from backups.• Install and assist with industry specific applications• Provide email management and security services.• Maintain Microsoft 365 and on-prem Office setups.• Modify basic configurations on SonicWall firewalls.• Wrote and modified documentation on resolutions for specific issues.

Enfield, Connecticut

• RF scanner maintenance and management.• WMS Management: Highjump1/Red Prarie/Exeter (limited access)• Exposure to ticketing systems: Service Now/Remedy• Perform employee onboarding and offboarding.• Configure printers, scanners, and copiers.• Maintain remote access connections such as VPN, RDS, and Citrix.• Manage server roles within Active Directory.• Supported Microsoft office products, primarily Office and Excel.• Supported software such as Kewill and badge scanning software.• Supported security camera software.• Reached out to Vendors such as Dell, Okidata, HP, and Fortna.• Participated and headed "sev1" meeting for critical IT related situations happening within the warehouse.• Performed a 1:1 ratio PC refresh when upgrading from Win7 to Win10. Replaced each Dell/HP laptop anddesktop with Lenovo variants. Imaged each to be ready for use• Performed maintenance on security lockers for RF devices.• Kept meticulous shift notes for every shift detailing the daily workload and resolutions.• SQL database experience, primarily copy and pasting premade scripts.• Wrote and modified documentation on resolutions for specific issues.•laptop maintenance, hardware replacements such as Hard drives, motherboards, keyboards, and everything in between.

Enfield, Connecticut

• Experience with WMS system from a operations standpointo Red Prairie• Certified on all locally available fork lift vehicleso Center Rider, SP, RM, RR, N-Rider• Workflow experience of handling product and making sure it reaches its destination on the shipping dock in the best possible condition• Experience with working as a team or independently to meet goals and deadlines

Somers, Connecticut

• Experience for working in a fast paced environment while meeting the expectations of the costumer in a timely fashion• Promoted to Shift leadero Provided management experience for running a shift, coordinating team members for maximum efficiency, and handling grievances of the costumer when needed• Accuracy training

Enfield, Connecticut