Michael Nason Email & Phone Number

Hartford, CT, US

• Utilize management software such as ConnectWise Automate, Manage, and ScreenConnect.
• Provide level 2 help desk support via phone and email to a variety of industries.
• Perform employee onboarding and offboarding.
• Update and create client knowledgebase documents and SOPs.
• Configure printers, scanners, and copiers.
• Meet SLAs and provide daily ticket updates.

Enfield, Connecticut

• RF scanner maintenance and management.
• WMS Management: Highjump1/Red Prarie/Exeter (limited access)
• Exposure to ticketing systems: Service Now/Remedy
• Perform employee onboarding and offboarding.
• Configure printers, scanners, and copiers.
• Maintain remote access connections such as VPN, RDS, and Citrix.

Enfield, Connecticut

• Experience with WMS system from a operations standpointo Red Prairie
• Certified on all locally available fork lift vehicleso Center Rider, SP, RM, RR, N-Rider
• Workflow experience of handling product and making sure it reaches its destination on the shipping dock in the best possible condition
• Experience with working as a team or independently to meet goals and deadlines

Somers, Connecticut

• Experience for working in a fast paced environment while meeting the expectations of the costumer in a timely fashion
• Promoted to Shift leadero Provided management experience for running a shift, coordinating team members for maximum efficiency, and handling grievances of the costumer when needed
• Accuracy training

Enfield, Connecticut