Michael Ponder Email & Phone Number

• Christian Fellowship
• Automotive, computer, education, & job consulting; product research; & service referrals
• Work with community & live by example to effect & nurture positive change in community
• Focus, coach, & refine potential of people from different walks of life & from all levels of education & income
• Enhance quality of life with strategies for understanding day-to-day needs & assist in finding better jobs
• Develop local neighbor network for outlook that is more giving, more prosperous, more stable, & more disciplined

Georgia

• Regional & priority service provider for some of more than 50 vendors that connect with me through Field Nation
• Maintain five-star rating (5/5) through timely, competent, & professional completion of over 350 work orders
• Use self-management, wage negotiation, navigation, interpersonal, & documentation skills
• Service various network equipment (Sun & HP servers (e.g., Sun, HP, Toshiba, Dell), routers & switches (e.g., Cisco Meraki, HPE Aruba, Dell, Juniper, Netgear, Cisco Linksys), microcomputers, notebooks, thin client.
• Service paper-folding & paper-cutting equipment
• On call 24x6, usually working only with help desk support via phone

Georgia

• Initialize & upload election results to Georgia Secretary of State
• Utilize Georgia Elections Management Server (GEMS) & ballot accumulator equipment
• Provide technical & moral support to election workers (coaching, customer service, & technical support of voting precincts) throughout assigned county/counties

Chamblee, Georgia, United States

Tucker, Georgia, United States

Tucker, GA

• 40 hours per week
• Serve as a first point of contact for all issues related to technical support for Windows & Android software environments at Ricoh USA
• Listen to users to gather important information & to assist in timely resolution
• Appropriately respond in accordance with Ricoh's practices & procedures
• Identify, prioritize, & route urgent situations to appropriate areas with accurate & timely logging of issues & of resolution
• Take ownership of resolving issues & follow up on status of issues on behalf of users & update & train co-workers

Tucker, GA

• 40 hours per week (Contract-to-Perm)
• Duties were identical to those in current role at Ricoh USA

Greater Atlanta Area

• 40 hours per week in various nationwide locations reached by airplane
• Worked inside Kindred Healthcare hospitals & assisted-care facilities alone & as part of a team
• Upgraded ProTouch thin-client computers for patient & staff areas with protected exposure to a variety of patient environments
• Used strong communication skills to educate points of contact & staff on changes
• Verified that ProTouch thin clients worked properly
• Installed & managed copper data & communication lines in office moves

Snellville, GA

• Brought AT&T's award-winning U-verse advanced digital TV, high speed internet and voice services, among other products, into houses & businesses of customers
• Educated customers on service features & functionality.
• Verified all services were working correctly
• Installed & rearranged inside wires
• Often worked in small confined spaces & aloft (up to 28ft)
• Worked with hand tools

Warner Robins, GA

• Welcomed new & returning tenants
• Provided facility policy information & rental contracts
• Accepted payments
• Called & sent notifications to tenants
• Cleaned & maintained facility property & unrented units
• Secured facility with walkthroughs & the use of surveillance

Georgia

• Shipping & receiving, installed, upgraded, uninstalled, configured, migrated data
• Documented network, business, & specialized equipment for Worldwide Tech Service contracts
• Lead, assistant, & solo technician at different locations throughout state of Georgia
• Communicated directly with project management

Georgia

• Represented Dell® statewide in deploying desktop & notebook migrations from Microsoft Windows XP (version 5.1.2600) to 7 (version 6.1) for various departments of State of Georgia
• Used interpersonal leadership skills as team member & often as lead technician
• Used Light Touch, Workbench, DICM, scripts, remote desktop, network equipment
• Helped end users & other technicians & gained rapport with both groups
• Worked with a teammate to surpass general expectation & goal (of four migrations per day) to achieve a combined total of 20 in one day
• Implemented my own tent cards & checklists & further improved details & efficiency of process

Georgia

• Confirmed, documented, uninstalled, & secured specific printers according to given instructions & checklists

RAFB, Georgia

• Helped facilitate work-stop prevention & helped with process improvement
• Worked with team to assist several departments with software & hardware issues
• Made daily use of customer service skills & attention to detail in maintaining stable work environment with up-to-date computers that suited diverse challenges of clientele
• Team blended strategies throughout process of initiating & closing Remedy work tickets
• Team pulled together to enhance our tactical know-how

Georgia

• Worked independently & cooperatively
• Used A+ training to migrate multiple computer systems
• Replaced, upgraded, installed, & configured network printers, servers, workstation PCs, Cisco network rack equipment, & monitors

Macon, Georgia Area

• Promoted to management from Parts Pro at evaluation on 60th day of 90-day initial training period
• Familiarized team with all product, warranty, and company service aspects
• Learned and applied operations manual for successful store operation in sales, in gross markup, in expenses, & in profit

Macon, Georgia Area

• Performed customer service, valet, receptionist, cashier, stocker, & Customer Service Manager duties in Auto Center Department
• Also fulfilled duties as Sales Associate in Brand Central Home Office & in Home Electronics Departments & in Shoe Department
• Assisted customers through major Firestone tire recall

Warner Robins, Georgia

• Assigned tills, verified deposits, authorized voids & returns, delegated side work
• Also performed many duties as cashier, courtesy clerk, produce clerk, bakery/deli clerk, floral assistant, seafood clerk, & dairy clerk
• Fulfilled temporary nighttime duties as cashier & stocker

Associate'S Degree, Networking Specialist

Plan, implement, configure, & troubleshoot hubs, 2500- & 2600-series routers, & 2900-series switches at CCNA level.

Technical Certificate, Web Design Fundamentals

HTML Web authoring CIW Foundations exam preparation in Internet basics & infrastructure.

Technical Certificate, Help Desk Specialist

Help Desk Analyst (HDA) certification training in customer technical support analysis & problem solving.

Technical Certificate, Hardware Specialist

Computer lab hands-on microcomputer core hardware, operating systems, networking, & communication preparation for A+ certification.

College Diploma, Computer Information Systems - Programming Specialist

COBOL, QBASIC, Visual BASIC (VB), C++, AutoCAD. Nominated for 1999 Golden Student Award.

H.S. Diploma, Mostly College Prep

Biology

Biology/Pre-Medicine & General Business background. Microbiology, Parasitology, Ecology, Embryology, Comparative Vertebrate Anatomy.