1. Workday - Workforce ERP Platform and Continuous Optimisation- Develop and execute short, medium, and long-term strategies for the Workday roadmap.- Manage change requests for ERP configuration, refining processes to enhance operational efficiency, and engage stakeholders collaboratively for optimal user outcomes.Coordinate and plan change management activities, ensuring they are well-communicated to minimize risks and maximise user experience.- Monitor external ERP developments and trends to assess their impact on existing designs and identify opportunities for efficiency improvements.Provide recommendations and advisory services to the People & Culture (P&C) team to support the continuous improvement and optimisation of the Workday solution.- Oversee the ecosystem for all workforce-related systems, including Workday (HCM, Recruitment & Absence), Rosterfy (casual workforce management and time & attendance), MicrOpay (payroll), and CultureAmp (employee engagement).2. Data, Reporting & Analytics: Workforce Metrics- Actively manage data and end-to-end processes across all functions within the P&C team.- Ensure scheduled reports are delivered on time and with required accuracy.- Produce concise, accurate, and timely reports for internal and external teams.3. Workplace Compliance & Pay Conditions- Align organisational practices with current laws and industry benchmarks/expectations.4. Total Rewards & Benefits and Compensation Framework Design- Develop job architecture, compensation frameworks, and implement the Mercer Framework.5. Payroll- Lead the payroll team to ensure accurate and timely payments for all Tennis Australia employees, member associations, and Australian Open team members.6. People Shared Services Team- Lead the team to provide efficient HR support.- Ensure seamless delivery of employee lifecycle processes.- Optimise processes for operational efficiency and employee experience.- Collaborate to align services with HR strategy.

1. End-to-End Implementation: - Design: Manage the design phase of Workday, aligning with business objectives and HR processes. - Configuration: Oversee configuration of Workday modules, including HCM, Recruitment, and Absence. - Data Quality and Control: Ensure data integrity throughout implementation. - Product Launch: Lead the launch phase, ensuring a smooth deployment.2. Subject Matter Expertise: - HCM, Recruitment, and Absence: Provide expertise and best practices for these modules. - Design and Implementation: Translate business requirements into functional designs and implement in Workday HCM. - Consultation: Advise on leveraging Workday to achieve HR goals.3. Testing and Validation: - User Acceptance Testing (UAT): Plan and conduct UAT to ensure system meets requirements. - Issue Resolution: Troubleshoot and resolve issues identified during testing.4. Change Management and Training: - Change Management: Develop and execute strategies for smooth transition. - Training: Design and deliver training programs for end-users.5. Post-Implementation Support: - Go-Live Support: Provide support during go-live to address immediate issues. - Continuous Improvement: Identify opportunities for enhancements post-implementation.6. Collaboration and Communication: - Team Coordination: Coordinate with project team members and consultants. - Cross-Functional Collaboration: Work with IT, HR, and other departments for seamless integration. - Vendor Management: Collaborate with Workday and third-party vendors to resolve issues.7. Data Management and Reporting: - Data Governance: Ensure data integrity, security, and compliance. - Data Analysis: Use Workday analytics for insights and decision-making.

Responsible for developing and delivering a consistent employee experience for all the event workforces across both the Australian Open and AO Series. Playing a key role in fostering a positive culture during all the events underpinned by high performing and engaged event workforces. Working in close partnership with both the AO Operations and Major Events teams to develop and implement practices and initiatives that are aligned to the organisational objectives. Areas of responsibilities include; workforce planning and organisational design of the event workforce, employee engagement, recruitment and selection, employment compliance.

Responsible for providing a range of operational and strategic human resource services and support to Tennis Australia (TA) teams, Australian Open (AO) Functional areas and our state-based Member Associations (MA’s) within a business partnerships model.HR Focus Areas - Business Partnership (Tennis Australia & Members Association) - End to End Recruitment - HR Workforce Metrics - HRIS - Performance Management – Shaping the culture - Staff Health & Wellbeing - Learning & Development / Professional development – identifying high potential and high performance - Culture / Employee Engagement - Strategic Planning/ Organisational Structure - Communications / Messaging

- Perform end to end Recruitment for all A Modo Mio Stores Nationwide- Assist in the development and adherence of the HR policies & procedures and HR legislation e.g. OH&S, EEO & Superannuation- Prepare letters of offer, employment contracts and induction material, distribute pre & employment checklists- Coordinate communications of staff movements- Remuneration / Incentive Administration- Manage termination processes- Provide ongoing HR coaching and support to the A Modo Mio team- Assist in the implementation of Best Practice HR initiatives- Approval of hours worked before submitting to payroll for payment

- Working with owners/stakeholders and teams (over 250 stores and 10,000 employees) to ensure all HR policies and processes are followed. - Contribute to the development of processes, systems and policies to improve efficiency and development across the HR team.- Conduct investigations where required and manage the complaint and conflict resolution process. Providing timely and accurate advice to line managers on a range of employee relations issues. - Provide advice to Managers on performance and people management - Establishing yourself as a key point of contact within the business to provide effective day to day advice to owners, managers and staff across all aspects of HR including recruitment, policy, payroll, induction, exits and award interpretation- To manage the end to end recruitment and selection process for all positions within the company for over 300 stores across Australia.

- Manage all HR documentation including terms & conditions of employment, new staff appointments, on-boarding process for new employees., designing new hire contracts, confirmation of employment, transfers, promotions, anniversary & tenure rewards, changes to conditions of employment and terminations. - To assist employees with any HR enquiries.- To interpret awards and legislation.- To facilitate and coordinate the exit interview process.- To review and update HR policy and procedures.- To coordinate the entire WorkCover claims for the company including 3 warehouses and over 250 stores across Australia.