Michael La Mere Email & Phone Number

Santa Cruz, California

Duties include: Logging on to personal website and printing my preset schedule. Going to local shipping station and picking up items relevant to the jobs I am to execute that day. Planning my driving route for maximum efficiency. Upon arrival at job site, replacing malfunctioning parts as described in my job assignment. Taking steps with Dell Helpdesk Support to ensure repair job is done smoothly and efficiently. Sending real-time reports to Unisys regarding status of myself and on each job. Covering an area spanning three different counties, and planning my route accordingly. Reporting hours worked and miles driven for weekly reports.Received perfect customer satisfaction scores(available upon request).Job required knowledge of corporate protocol and of various Dell laptop and desktop configurations.2010

Santa Clara, Ca

Performing hardware and software maintenance at a location with 3,000 employees. Was part of a systems migration where the computer systems at National Semiconductor had to conform to Texas Instruments, who had bought National Semiconductor. TI was using Windows 7, and some of National's databases only used Windows XP. It was our job to help National make the transition to be part of Texas Instruments.

Duties include: Learn the nature, scope, and objectives of each assigned field operation and specific procedures to be followed. Assist the crew leader to ensure work is completed according to procedures and on schedule. Meet daily with enumerators to assign work and conduct quality control on their paperwork to ensure accuracy and completeness. Submit completed and acceptable materials to supervisor on a regular basis. Observe enumerators in the field, provide on-the-spot assistance, and recommend additional training for low performing enumerators. Review daily payroll forms for accuracy and completeness. Plan work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conduct interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explain the purpose of the census interview, answer residents' questions, elicit information following a script, and record census data on forms. Assess quality control levels on selected addresses, determine which samples passed or failed, and maintain records for quality control verification. Comply with accuracy standards while maintaining high production rates. Maintain records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.

Duties included: Knowing domain settings of each computer and programming each individual computer to conform to new domain settings, troubleshooting and correcting any difficulties concerning the migration. Each individual desktop was inventoried, configured, transported and installed in different areas of the Stanford Hospital campus according to schedule.

Associate, Computer Information Systems

Bachelors, Theatre Arts/Drama