Michael Lachowicz Email & Phone Number

Southeastern Michigan

Boutique Wine Division of Henry A. Fox Sales, responsible for generating and maintaining client relationships, sales and product orders. With a focus on California wines and the Pacific Northwest we specialize in providing our clients with highly rated, quality wines that meet the needs and wants of our clients and their customers. Our division has a strong passion for fine and boutique wines and a knack for finding the extremely sought after, low production cult wines. Each of our wines are hand selected and chosen for its unique quality and, in many instances, its limited production. Likewise, we specialize in matching the right wines with the clients we support, based on their style of business, nitch in the market and the style of wines the customers expect to find. All of the winery’s we represent demonstrate passion, excellence and dedication to producing the finest wines in the world. We also provide amazing wines from Italy, France, Spain, South America and Australia.

Macomb, Michigan

Rochester, Michigan

• Responsible for directing high volume contact center with over 125 employees and 7 separate departments including; sales, confirming, retention, training, leadership, work force and front desk, within a 150 million dollar medical company. • Responsible for overseeing a working relationship with over 30 plastic surgery clinics and maintaining sales schedules and traffic flow between the contact center and the clinics. • Maintaining a culture built on a positive and motivating coaching style, committed team work, high level communication and an emphasis on personal growth. • Developing and maintaining policies and procedures/new hire training/existing employee development • Assisting in daily clinic demand for consultation and direct marketing at the contact center level• Tracking sales figures and growth, along with center budgeting and benchmarking

• Built a team of sales professionals to handle both inbound and outbound calls.• Managed to a queue in a call center environment based on skill set and ranking• Lead a top performing sales team for over 12 months producing an average month revenue of over 2 Million dollars per month• Worked on many special projects for contact center operations and other business units.• Motivate and coach sales agents on a daily basis to perform at high levels while accomplishing personal and company driven goals• Monitor agents and identify areas of improvement in both phone and computer application skills• Tracked sales figures and performance metrics to ensure each agent is meeting or exceeding the company requirements• Conducted team meetings with a weekly focus to improve the culture, skill set and overall performance of both the teams and the environment.

• Developed a comprehensive new hire training process and participated in the overall hiring process of the contact center • Assisted in the development of several training platform for new hires• Developed contact center program • Creative Script Writing for the contact center agents and other business units• Created and implemented advanced training models for specific veteran focuses• Participated in monitoring and testing of all agents and other business units

• Partner of David Hall's Team – Originator face to face and phone sales of residential mortgage Products including; New Loans and first time buyers, refinancing and home equity • Packaged programs to best provide for client needs, gathered and processed documentation• Averaged over 20 million dollars in new business on an average annual basis• Received 95% overall satisfaction ratings from all client closings• Participated in the Home Builders Program• Participated in New Hire Training (Mentoring Program)

• Managed inside and outside sales accounts for multi-million dollar company• Managed national outside sales representative team • Market planning and product development• Merchandising and promotion planning; Trade Show events and regional distributor shows

Ba, Business Management

Associates Business Administration, General Business

Advertising Design/Marketing, Ad Design, Media, Marketing

High School Diploma, Art/Art Studies, General