Michael Lackner

Michael Lackner Email and Phone Number

Leiter Operations und Support and COO @ sermocore Software & Consulting GmbH
Schwertberg, AT
Michael Lackner's Location
Schwertberg, Upper Austria, Austria, Austria
Michael Lackner's Contact Details

Michael Lackner work email

Michael Lackner personal email

n/a
About Michael Lackner

"Stay hungry, stay foolish" - Steve Jobs

Michael Lackner's Current Company Details
sermocore Software & Consulting GmbH

Sermocore Software & Consulting Gmbh

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Leiter Operations und Support and COO
Schwertberg, AT
Website:
sermocore.com
Michael Lackner Work Experience Details
  • Sermocore Software & Consulting Gmbh
    Leiter Operations Und Support And Coo
    Sermocore Software & Consulting Gmbh
    Schwertberg, At
    View
  • Neoom
    Head Of Service And Support
    Neoom Jan 2024 - Present
    Freistadt, Oberösterreich, Österreich
    View
  • Tig - Technische Informationssysteme Gmbh
    Head Of Service And Support
    Tig - Technische Informationssysteme Gmbh May 2020 - Dec 2023
    Schwertberg, Oberösterreich, Österreich
    Tasks:+ Team leader tasks+ Process management+ Part of the Managment BoardMilestones:+ 7/24 Support for special customers+ Automated workflows (absences, high ticket load, escalations, ...)+ Monitoringsoftware for Euromap63 Interfaces programmed
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  • Tig - Technische Informationssysteme Gmbh
    Teamleader Application Support
    Tig - Technische Informationssysteme Gmbh Nov 2018 - May 2020
    Schwertberg
    Tasks:+ Team Leader Support of all Austrian locations+ Management of the ongoing service operation worldwide+ Ongoing feedback meetings remotely/on-site+ Annual staff appraisals+ Salary talks+ Staff training+ 2nd Level Support cases+ Customer escalation managementMilestones:+ Webbased ticket system worldwide
    View
  • T.I.G. Technische Informationssysteme Gmbh
    Customer Support Specialist
    T.I.G. Technische Informationssysteme Gmbh Apr 2018 - Nov 2018
    Schwertberg, Oberösterreich, Österreich
    Tasks:+ Part of a team (Austria, China, US) who work together on support cases worldwide+ Maintenance of a MES system+ Problem analysis of all customer components involved (injection moulding machines, interfaces, server infrastructure, network infrastructure, operating systems, virus protection software)+ Problem analysis at the customer's site
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  • Engel
    Customer Support Specialist
    Engel May 2012 - Apr 2018
    Schwertberg, Oberösterreich, Österreich
    Tasks:+ Implementing and maintenance of a MES system+ Processing and resolution of support requests worldwideMilestones:+ Ticket system programmed for outlook (VB6)
    View
  • Gd-Data Handelsgesmbh
    Head Of It-Services
    Gd-Data Handelsgesmbh Aug 2005 - May 2012
    Schwertberg, Oberösterreich, Österreich
    + Server and client support for customers in Upper Austria+ Network infrastructure maintenance+ IT-Security Managment+ Software support for Windows and server operating systems+ Software support for surveying software (Autodesk, rmDATA,...)

Michael Lackner Education Details

Frequently Asked Questions about Michael Lackner

What company does Michael Lackner work for?

Michael Lackner works for Sermocore Software & Consulting Gmbh

What is Michael Lackner's role at the current company?

Michael Lackner's current role is Leiter Operations und Support and COO.

What is Michael Lackner's email address?

Michael Lackner's email address is mi****@****ore.com

What schools did Michael Lackner attend?

Michael Lackner attended Htbla Leonding, Has Perg.

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