Michael Lacourse Email & Phone Number

Kidlington, Oxford, England, Gb

Creation and Management of Users and Groups in Active DirectoryCreation and Management of Users and Groups in CitrixStaging of Laptops and Desktops for rolloutRepairing Desktops and Laptops involving Hardware and SoftwareManage network printersResolve issues with routers and switches (DHCP, VPN, etc.)Working with low voltage cabling to include pulling, terminating, and testing CAT 5 cableAdminister MPLS-based network environmentSystem Center Configuration Manager (SCCM) for software updates and deployment (WSUS)Cisco Unified Communications (VoIP)In-depth knowledge of Windows XP, Windows 7, and Office 2007-2013Perform necessary ordering and troubleshooting for all company mobile devicesManaging full life cycle of tickets

New York, Ny, Us

Senior Technical Support member responsible as the primary point of contact for local office containing 300 professionals, in addition to remote support throughout Mid-Atlantic.Vista-to-Windows 7 migrations using the Microsoft Deployment Toolkit.Deploy SCCM for Windows 7 upgrade in an Enterprise environment.Updates ongoing issues pertaining to Windows deployments. Troubleshooting and remediation of failed deployments and user state migrations.Facilitated operating system migration and imaging to Windows 7 for multiple office locations Project Management of Windows 7 deployment including pre-migration coordination, projectplanning and scheduling deployments.Travel to and responsible for all levels of support at remote offices throughout the Mid-Atlantic.Created boot disks to build upgraded Windows 7 deployments for laptops.Facilitated two office relocations within a span of 4 months.Monthly reporting of system allocation and inventory queries for offices within the Mid-Atlantic.

Charlotte, Nc, Us

Selected by upper management to meet with department heads of various Lines of Business within Bank of America to sell the services our team would provide to our clients.Consulted with end users to determine optimal configuration of equipment and applications.Coordinated numerous small group efforts and projects incorporating various Lines of Business across the business platform.Utilized Active Directory to delegate administrative rights within various Organization Units. Relied upon to assist associates with PC troubles in a timely and efficient manner.Consistently received high praise from my management regarding my performance.Participated in month long project updating servers to Windows 2003 R2.Performed analytical, technical, and administrative efforts in installing and supporting new andexisting system and software components.Resolved problems of moderate scope where analysis of situation or data requires a review ofidentifiable factors.

Gb

Ba, Business Administration

Bachelor'S Degree, Business Administration And Management, General