Michael Angelo Lagonoy Email & Phone Number

Makati, National Capital Region, Philippines

• Position: CXM Oracle & SAP and Salesforce ConsultantWhat we do:
• Collaborates with the client to analyze business requirements and translate them into Salesforce solutions.
• Schedules and hosts a production/stage deployment within Salesforce and SAP.
• Provides technical expertise and guidance to clients on Salesforce best practices and capabilities.
• Hosts a data migration process, ensuring data integrity and consistency within Salesforce environments.
• Facilitates a session for system testing and quality assurance to validate the functionality and performance of Salesforce implementations.

Quezon City, National Capital Region, Philippines

• Project: SalesforcePosition: Tier II Support EngineerWhat we do:
• Configure and maintain Salesforce platform to support business processes.
• Customize Salesforce features to meet specific business requirements.
• Manage user profiles, roles, permissions, and data access.
• Maintain data integrity by performing regular data quality checks and cleaning up duplicate records.
• Import and export data using data loader or other integration tools.

Quezon City, National Capital Region, Philippines

• Project: Microsoft Office 365Position: Microsoft Support EngineerWhat we do:
• Provide “white-glove” support to Microsoft customers but not limited to Partners, SMBs, and consumers, with FQR (First Quality Resolution) goal in mind.
• Guide customers in onboarding their businesses, solving issues, and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Teams, Yammer, etc.
• Build relationships to create, reinforce, motivate, and guide customers and partners.
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries.
• Leverage collaboration support tools and processes to expedite the resolution of customer issues.

Quezon City, National Capital Region, Philippines

• Project: Electronic ArtsPosition: Technical Support Game AdvisorWhat we do:
• We establish credibility and rapport with our players.
• We identify trends, escalate issues, and provide feedback for problems players have.
• We troubleshoot technical issues for consoles, PCs, Macs, and mobile devices.
• We troubleshoot account issues including billing, security, and restoration.
• We interact with players via chat, email, or phone.