Michael Lall Email and Phone Number

The IT Help Desk at JHMC caters to over 10,000 Medisys Health network employees in Jamaica Hospital, Flushing Hospital, and every Medisys Outpatient Clinic in New York as well as Patient Access to the Medisys Connect Medical Record ApplicationServes as Epic EMR (Electronic Medical Record) support. Must have sufficient knowledge to assist with all workflows that exist in the medical field, including that of Physicians and SurgeonsAbility to provide excellent customer service in a fast paced, high intensity environment with end users of varying technological skillsetEvening Employee - Ability to handle outages of EMR systems and other critical hospital functionalities as well as everyday tasks without manager or colleague assistance

Ability to maintain patience and above average customer service with elderly and disabled passengers when transporting them through TSA and Customs. This included passengers from parts of Asia, Europe, Africa and South AmericaThis position included possession of a high security clearance badge that allowed access to TSA and beyond Customs areas

Ability to provide complete suggestions for technological sales with complete knowledge of a variety of Printers, PC's Software and other Hardware such as iPhones (software and screen/ battery replacement). Customer service expertise proved key to assisting customers as well as educating and training staffDiagnosis and repair of PC's, printers and fax machines in store as well as onsite at various customer locationsFirst point of contact regarding technical issues for all Employees during all business hours. Streamlined communication between store staff as well as Corporate Upper management on a weekly basis regarding sales culture and technical training.