Operations Manager
Tea And Milk
• Recruit, select, train, assign, schedule, coach, and counsel employees• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions• Plan and review compensation actions; enforcing policies and procedures• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping• Analyze process workflow, employee and space requirements and equipment layout; implement changes• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations• Manage staff levels, wages, hours, contract labor to revenues• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations