- Worked with Project Managers and Coordinators to integrate new practice locations- Communicated with vendors in relation to equipment maintenance and repairs.- Installed and conducted troubleshooting on hardware, software, and networking systems- Created procedural documentation for routine tasks- Ensured antivirus and encryption are present on all deployed workstations- Responded to work tickets on SERVICE NOW service system- Worked within Active Directory to deploy equipment and manage accounts. - Repaired equipment and replaced faulty or missing parts. - Responded to new hire requests by building, setting up, and shipping out equipment - Provided preventive equipment maintenance for Microsoft Windows equipment- Facilitated meetings through Crestron audio/video system

- Advised customers on cross-sale tech, office, and ink supplies- Operated heavy duty printing machines, fax, and telephone, and personal computers- Met strict deadlines for over 500 special print orders with consistent quality requirements through database management system while increasing sales projections by over 10%- Worked with customers over telephone services to ensure proper orders- Conducted troubleshooting on Windows computers and mobile devices

- Conducted installations by climbing to heights on ladders and scaffolding- Assisted playground staff by assuming duties on floor, kitchen, and front desk- Responsible for safety and overlook of over 2,000 customers- Communicated with equipment vendors for defective parts returns- Calibrated interactive systems to effectively meet typical demands based on goodknowledge of baseline performance and maximum capacities- Maintained grounds equipment in accordance with OSHA safety regulations

- Managed user inquiries regarding computer software or hardware operations- Supported team computer needs with skilled installation of devices, cables andsoftware- Installed, maintained, and conducted troubleshooting on, hardware /software/networking issues in windows XP and Microsoft Office environment- Support, install, troubleshoot hardware issues for Dell desktops and laptops, HP laptops and desktops- Install, configure, troubleshoot and maintain Microsoft Office 2007- Support and troubleshoot TCP/IP, DHCP and Static network issues-Use of remote access applications with Microsoft Remote Desktop

- Produced weekly and daily summaries of operations in support of Operation Enduring Freedom and Operation Iraqi Freedom- Assisted in the production of intelligence products and performed collateral duties as assistant security manager and secondary control point officer. - Prepared management of the training scenario and execution of training events while supporting Battalion Operations - Provided logistical support for Intelligence Section by coordinating with Support Section and outsources.- Operated in rapidly-changing threat-based environment by leveraging expertise in intelligence collection and analysis- Ensured proper handling, storage, and destruction of classified materials- Created topographic products through Falconview software