Skills: De-escalation · Crisis Stabilization · Trauma Informed Care · Mental Health Counseling · Therapeutic Crisis Intervention · Behavioral Health · Crisis Counseling · Crisis Intervention · Mental Health First Aid

Skills: Case Management · Patient Advocacy · Organizational Effectiveness · Communication · Nonprofit Organizations

• Schedule 100+ hours of shifts for a 30-person staff for building operations using When-to-Work software• Communication liaison between Staff (Operations Supervisor and Operations assistant) andupper management• Supporting supervisors in achieving goals throughout the quarter• Lead staff meetings/activities• Maintaining the documents for communication, lost and found, and maintenance• Tracking the quantity, quality, and organization of event inventory in various recreation spaces• Work with building Assistant Manager to hire and train new employees• Develop and implement projects to increase the quality and efficiency of the building• Design emergency preparedness in-services to ensure that all staff members are equipped tosuccessfully handle any crisis scenario

• Working with professional sports teams in the NBA, Soccer (Bundesliga, LaLiga, MLS, and Argentine Primera División), Men's and Women's Division one Volleyball, etc. to facilitate games and practices when teams use UCLA facilities such as Student Activities Center, John Wooden Center, Wallis Annenberg Stadium, Drake Stadium, and more• Setting up gym and facilities for teams• Manage facility operations during practices to ensure team privacy• Ensure adequate hydration, towels, ice, and more is available for the payers and team staff • Escort players to facilities and team busses to prevent fan overcrowding and ensure player and team staff privacy and safety

• Collaborated with different departments to maintain the building operations regarding safety protocols, lost and found items and overall maintenance of the facility• Managed the facility’s gymnasium, locker rooms, outdoor swimming pool, and the housing of on-campus organizations• Facilitated the logistics of a variety of events hosted by the facility, including the set-up for indoor and outdoor venues• Provided customer service and fulfill requests from the patrons and clients that are affiliated with the facility• Lead and mentored operations assistants through learning opportunities on and off shift• Prepared peers on the ways to deal with potential emergency protocols throughout the building along with other development opportunities• Ensured that all facility spaces are safe and operational for the many professional basketball and soccer clubs that utilize the building• Served as the point person for any assistants or patrons that require help with equipment or operations in the building

• Provided information for patrons and tourists about recreational facilities, student programs, and general campus directions• Collaborated with a variety of organizations and programs to facilitate room and facility space reservations • Monitored access for patrons utilizing the facility space for recreational activity or other events in the basketball gym, pool, as well as other spaces• Worked directly with facility managers and operation supervisors to fulfill a variety of needs for event management and building maintenance• Assisted the supervisor on shift with Emergency Situations including CPR/AED and First Aid

• Presented issues and concerns in the 4th District (Silver Lake, Los Feliz, Hollywood, Sherman Oaks, Encino, Van Nuys, Reseda, and parts of Studio City) to the City Council • Developed public safety policies adopted by the City of Los Angeles• Weekly meetings with the council discussing optimal public policy for underrepresented Angelenos