Hello, my name is Michael and I am a dynamic, hands-on Business and Operations Executive with a wealth of knowledge and experience in P&L management ($500M - $800M), driving go to market strategies that result in top and bottom line growth, implementing technology and best practices across a multi-business organization, and enhancing the efficiencies of business units. I routinely develop and deploy new strategic growth planning, technology and innovation roadmaps, and transformation that drive operational/administrative/customer excellence. I build, lead and retain talented teams of multi-functional professionals with a heavy focus on improving the customer experience, customer success strategies, and customer engagement programs.Some of my additional core competencies include:♦ Operations Management ♦ Customer Success Management♦ Business Transformation and Optimization
Listed skills include Outsourcing, Vendor Management, Program Management, Process Improvement, and 20 others.