As Staff Technical Solutions Engineer, I am accountable for implementing FHIR-based and non-FHIR-based integrations of Findhelp software with partners’ EMR software.To carry out my mandate, I collaborate with product and software development teams to scope, develop, and implement software integrations while troubleshooting and resolving technical issues.I also manage a developer portal using Swagger, ActiveDocs, and HTML.Some of my key contributions include:➥… Show more As Staff Technical Solutions Engineer, I am accountable for implementing FHIR-based and non-FHIR-based integrations of Findhelp software with partners’ EMR software.To carry out my mandate, I collaborate with product and software development teams to scope, develop, and implement software integrations while troubleshooting and resolving technical issues.I also manage a developer portal using Swagger, ActiveDocs, and HTML.Some of my key contributions include:➥ Developed 4 new vendor integrations in 2023.➥ Prioritize and roadmap customer/partner enhancement requests to improve software and integration offerings.➥ Provide guidance and support for internal teams in integration functionality (APIs, webhooks, single sign-on, partner scoping, and project delivery).➥ Personally completed 9 of 11 team integrations, resulting in $6.5MM+ in incremental revenue. ➥ Nurtured long-term business partnerships with leading vendors such as Athena, Epic, and NextGen.➥ Ensured all integration workflows were standardized, scalable, and informed by industry best practices.➥ Resolved significant integration challenges for both customers and partners. Show less

Between 2021 and 2022, I was tasked with orchestrating customer success efforts to resolve customer-impacting issues, strengthen relationships with enterprise accounts, facilitate successful software deployments, and ensure value realization of customers’ business partnerships with Findhelp.Some of my additional contributions include:➥ Implemented the Findhelp platform in 8 new accounts.➥ Managed, maintained, and continually strengthened relationships with emerging… Show more Between 2021 and 2022, I was tasked with orchestrating customer success efforts to resolve customer-impacting issues, strengthen relationships with enterprise accounts, facilitate successful software deployments, and ensure value realization of customers’ business partnerships with Findhelp.Some of my additional contributions include:➥ Implemented the Findhelp platform in 8 new accounts.➥ Managed, maintained, and continually strengthened relationships with emerging market accounts.➥ Worked with Tyson Foods to train their workforce in software usage, increasing plant retention by 40%+.➥ Collaborated with the product support team to rebrand from Aunt Bertha to Findhelp and implement single sign-on. Show less

I joined CareRev in 2021, where I led 2 teams of 8 employees to deliver staffing solutions for major healthcare systems. I managed a book of business representing $3MM+ in monthly recurring revenue (MRR).Some of my key contributions include:➥ Met with executive and C-level clients to identify their needs and deliver solutions that meet those needs.➥ Consistently capitalized on up-selling or cross-selling opportunities. ➥ Grew the portfolio of accounts by… Show more I joined CareRev in 2021, where I led 2 teams of 8 employees to deliver staffing solutions for major healthcare systems. I managed a book of business representing $3MM+ in monthly recurring revenue (MRR).Some of my key contributions include:➥ Met with executive and C-level clients to identify their needs and deliver solutions that meet those needs.➥ Consistently capitalized on up-selling or cross-selling opportunities. ➥ Grew the portfolio of accounts by over 100% in 6 months. ➥ Penetrated the St. Louis, MO region and secured 2 new hospitals, contributing $200MM. Show less

Between 2018 and 2020, I orchestrated pre- and post-sale customer success efforts including QA testing, customer onboarding, technical support, relationship management, and Tier 2 ticket triage. I assisted customers with connecting their cloud storage buckets with GrayMeta’s AI/ML program while ensuring that streaming programs streamed correctly on the Iris platform.Some of my additional contributions include:➥ Designed a QA process that reduced production bugs in new… Show more Between 2018 and 2020, I orchestrated pre- and post-sale customer success efforts including QA testing, customer onboarding, technical support, relationship management, and Tier 2 ticket triage. I assisted customers with connecting their cloud storage buckets with GrayMeta’s AI/ML program while ensuring that streaming programs streamed correctly on the Iris platform.Some of my additional contributions include:➥ Designed a QA process that reduced production bugs in new software releases by 99%.➥ Supported the platform deployment for the Rock & Roll Hall of Fame, contributing thousands of hours of time savings. ➥ Implemented small Terraform deployments, managed Jira board workflow, configured SSO for clients, and conducted platform technical triage.➥ Authored knowledge base articles to provide end-users with a strong foundation in the Curio and Iris products. Show less

As Customer Success Manager, I was responsible for managing ~400 SaaS accounts.I engaged with customers to ensure the optimal usage of Demandforce, provide training, and ensure high engagement during onboarding.Some of my key contributions include:➥ Recognized as “Outstanding Customer Success Manager”.➥ Assigned 20 enterprise accounts within 3 months of employment.➥ Created a proposal in 1 week to close a multi-year, tiered deal with ARR increases for an… Show more As Customer Success Manager, I was responsible for managing ~400 SaaS accounts.I engaged with customers to ensure the optimal usage of Demandforce, provide training, and ensure high engagement during onboarding.Some of my key contributions include:➥ Recognized as “Outstanding Customer Success Manager”.➥ Assigned 20 enterprise accounts within 3 months of employment.➥ Created a proposal in 1 week to close a multi-year, tiered deal with ARR increases for an automotive group, resulting in $1.7MM in annual recurring revenue. Show less

At WFG, I built a vertical sales pipeline, managing the full sales cycle from prospecting and presentations to negotiating and closing the deal. I generated new sales opportunities, initiating and fostering positive relationships with prospective clients, as well as maintaining relationships by conducting phone or in-person yearly reviews. I also maintained strict compliance to state and federal confidentiality requirements. I provided team coaching, mentoring, and informative feedback to meet… Show more At WFG, I built a vertical sales pipeline, managing the full sales cycle from prospecting and presentations to negotiating and closing the deal. I generated new sales opportunities, initiating and fostering positive relationships with prospective clients, as well as maintaining relationships by conducting phone or in-person yearly reviews. I also maintained strict compliance to state and federal confidentiality requirements. I provided team coaching, mentoring, and informative feedback to meet the high-quality customer service standards of the organization.◆ I was able to leverage my knowledge of Salesforce CRM to track client applications and sales, as well as support yearly review procedures.◆ Piloted associate training and led weeklong fast-start educational program, enabling smooth transition into position for new associates. Show less

Between 2012 and 2016, I led a 20-member team to manage key aspects of day-to-day operations – from sales and business development to recruitment, onboarding, and talent development.Some of my contributions include:➥ Designed processes to enhance the effectiveness of sales efforts, resulting in 35% profitability growth.➥ Leveraged problem-solving skills to resolve a customer-impacting issue and provide on-site support, dedicating 20+ labor hours to successfully save an… Show more Between 2012 and 2016, I led a 20-member team to manage key aspects of day-to-day operations – from sales and business development to recruitment, onboarding, and talent development.Some of my contributions include:➥ Designed processes to enhance the effectiveness of sales efforts, resulting in 35% profitability growth.➥ Leveraged problem-solving skills to resolve a customer-impacting issue and provide on-site support, dedicating 20+ labor hours to successfully save an account with 1K+ lines. ➥ Expanded service offerings and upsold additional solutions to existing accounts to accelerate revenue growth. Show less