Merit321 Staffing is a leading professional services firm delivering expert Information Technology (IT) Services to Commercial and Federal clients.Our delivery approach to providing IT Services is based on ITIL v3 Service Management best practices. By embracing the concepts within ITIL, Focus views IT Service Management from a different perspective….not just a provider of technology but a provider of services that are aligned to our client’s business needs.Whether we are providing Program Management Support, Application Development, Quality Assurance or Business Support Services, our delivery teams have a common understanding of IT Service Management based on established ITIL best practices. This provides significant value as our teams are able to provide consistenly high quality services by utilizing a common language and managing projects in a similar manner from Service Strategy (aligning services to the client’s needs) through Service Operations (delivering service value and executing strategy).