Michael Lanham Email & Phone Number

I am an experienced Lean Six Sigma Black Belt with over $20M in improvements to date.

Portland, Or, Us

San Ramon, Ca, Us

Contract with the Department of Veterans Affairs to re-engineer the revenue cycle as it pertains to processing paper healthcare claims for the Veterans Health Administration provider network and associated Electronic Data Interchange; as well as HIPAA compliance per Congressional Mandates and CMS requirements. Produced and managed to the Project Management Plan and schedule, Project Charter, Project Scope and Approach, Risk Management Plan, and technical documentation.➢ Achieved a 60% reduction in monthly paper claims volume (19,700 down to 7,839) resulting in a 58% reduction in monthly claims dollars ($13.7M down to $5.7M). Performed detailed analysis of the VA financial systems and the Emdeon EDI integrated claims processing clearinghouse/payer systems, and developed performance metrics. Healthcare analytics as they pertained to Medicare claims (Lean Six Sigma – DMAIC).

In charge of overseeing 3 project managers, up to 15 cross-functional professionals and a $6 million budget in designing, testing and implementing medium to large IT initiatives for this leading US insurance provider with 5.2 million members. Continually enhance services, maximize access and deploy critical management tools.➢ Achieved $1.5 million savings in project costs through effective process improvements and troubleshooting.➢ Resolved long-standing BCBSA plan and member issues with the MyBlue Customer eService platform that enhanced usability, accessibility and ease of use, relating to the functionality of web-based member tools.➢ Established a requirements gathering methodology that increased quality levels by 50% and reduced the approval process by 5 days.➢ Instituted a quality management process for the yearly benefits cycle.

Boston, Ma, Us

Manage 10 to 15 IT staff performing the design, construction and implementation of one or more medium to large sized, moderately to highly complex projects within the Actuarial, Underwriting, and Analytics Solution Delivery Team. Current projects include the Federal Mental Health Parity Automation Project ($3M), and the Stop Loss Rating and Claims Adjudication System installation ($155K). Oversee project teams including; Application Architects , Application System/Business Analyst, Technical Designers, Developers and QA Testers around the execution of projects and insure projects are delivered on time, at or below budget, and meet the quality and functional requirements of business owners and stakeholders.Key Accomplishments♦ $500K reduction in contracting costs by renegotiating proposed contract rates and applying industry standard rates according to benchmark data.♦ Developed Earned Value Metrics for executive team.♦ Developed testing strategy and engaged outside vendor to mitigate testing constraints impacting delivery.

Providence, Rhode Island, Us

Responsible for the management and administration of all process improvement and re-engineering projects to support corporate mission, vision, and strategic plans. Identified and prioritized critical issues, implemented methodologies, and proactively set standards of excellence. Built relationships across organizations; led cross-functional teams to identify stakeholder needs and effective implementation of sustainable change. Key Accomplishments♦ Managed the “Large Group On-boarding and Renewal Business Process Analysis Initiative.” Identified and documented $6.5M in Cost of Poor Quality (COPQ) opportunities for BCBSRI. Produced a formal report on findings, and made recommendations mitigating COPQ impact to executive leadership.♦ Member of the Diversity and Inclusion Employee Resource Group; positively effected senior leadership view of diversity and inclusion. Created an understanding of the business value of diversity and inclusion.♦ Researched and created an in-depth value stream analysis of the membership operations and claims operations process and identified $3M in cost saving and efficiency.

Managed 6 Senior Managers, 3 Managers, and 21 staff to serve parents and students in the disbursement of financial aid, scholarships, and the processing of tuition and fee payments. Authorized budgets, oversaw departmental payroll, accounts receivable, asset management and procurement. Managed vendors, performed departmental and institutional strategic planning; liaison to University IT Department. Contributing member of the Financial Management Cash Management Team and the Student Services Operations Policy Advisory Committee.Key Accomplishments ♦ Directed the automation of the U.S. Department of Education's Common Origination and Disbursement (COD) electronic transfer of origination records, signature and receipt of promissory notes, and credit checks resulting in 85% increase in financial aid processing efficiency♦ Created, implemented, and administered the Payment Card Industry (PCI) Data Security Standards University policy for over 200 merchant accounts campus-wide♦ Maintained a 42% recovery rate for student loans in default♦ Incorporated Six Sigma into process improvement methodologies; automated routine accounting, banking, and SDB transactions and reporting; increased employee satisfaction by 10% and maintained 79% customer satisfaction♦ Black Belt – Six Sigma Payables Team; increased invoice visibility for departments and vendors; reduced cycle time to maximize cash flow and enhance internal/external experience; trained team members as Green Belts

New York, New York, Us

Managed eight direct reports, business processes, office systems, payroll, and associated accounting transactions for an 800 employee, $40M, airport contracting company. Key Accomplishments• Converted banking and accounting system data, reconciliation process, and completed reconciliation of over 60 neglected bank accounts for 4th Quarter 2003 and 1st Quarter 2004. Reduced 30 labor hours per month.• Converted PC based payroll system to a web-based payroll system to enable processing and input for multi-state sites. Realized a contracted annual savings of $40K to date, reduced labor hours 100 per month• Developed and implemented off-site hosting of Microsoft Exchange and Blackberry Enterprise Server. Converted on-site servers to redundant file servers; reduced labor hours by 90 per month

Arlington, Va, Us

Managed 3 direct reports, 15-20 teams, business processes, operational budget, finance, and cost accounting for the Boeing Helicopters Shared Services Group which provided a broad range of employee and facility services for the site.Key Accomplishments• Developed an automated Estimate at Completion (EAC) process and monthly reporting process for Philadelphia Rotocraft Shared Services that was instrumental in reducing costs by $12.5M and reduced processing and reporting time by 10 hours monthly.• Utilized Product Life Cycle Methodologies and Earned Value Management to reduce Telecommunications Billing Suspense by $3M (cost saving $1.5M).• Lead Analyst/Budget Manager on $60M focused factory rehabilitation project for the V-22 Osprey; reduced overhead costs by $6M and reduced direct labor costs by 8%

Masters, Management

Diploma, Accounting

Master Certificate, Organizational Leadership

Certificate, Lean Six Sigma Black Belt

Bs, Recreation Administration

As, General Studies

Hs

Hs, High Scool In Panama Canal Zone