Michael Lanzone Email & Phone Number

• Managed a staff and made sure they were hitting their sales goals• Was in charge of hiring and training new employees and current ones with ongoing training• Responsible for calling contractors to collect payment that were past due• Competitively priced point and matched material to contractors and customers to gain revenue• Developed customer relationships by treating customers with courtesy and conducted follow up communication after store visits to close sales• Exceeded every goal that company and myself has set by tracking them along the way and conducting follow up contact with customer• Answered incoming phone calls and responsible for making outgoing calls to customers• Sold tile and related products to customers and contractors and set new ones up • Tracked store orders and provided customers with updates on product delivery status • Ranked in top 7 percentile out of over 1000 sales associates in Year of 2013

• High performance Business to Consumer Sales representing Fortune 100 client AT&T • Promoted AT&T products and services to customers• Helped AT&T with brand marketing and direct return on investments• Trained and developed entry level account representatives into leadership position• Ranked 4th in sales out of 3500 sales representatives nation wide• Conducted second round interviews to recruit new talent• Went on business trips to other states and cities to teach individuals new techniques• Ran business trips to other cities, and managed up to 10 people

• Provide training, development, supervision, and evaluation to 8 student employees • Assist in repair and replacement of equipment, including supervision of furniture installations • Manage removal of recycling operations of 18 co-educational residence halls housing 3000 students• Aid in service and repair needs for three dining locations, including preventative maintenance• Supervise students and assist with various residence hall renovation projects