Michael Lassiter Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co, Us

San Antonio, Tx, Us

Chandler, Arizona, Us

Chandler, Arizona, Us

Colorado Springs, Colorado, Us

 Installs, patches and implements all security updates for DOD systems  RESPONSIBLE FOR POLICY COORDINATION AND INTERPRETATION ON DOD SYSTEMS AND NETWORKS USING SCANNING TOOLS ACAS, SCCM, AV, QTIP EMPLOYED CYBER SECURITY PATCHES AND INSTALLED REMEDIATION PROCEDURES PER IAVA REQUIREMENTS. PROVIDED 24/7 ANTI-VIRUS AND IAVA REPORTING, TO INCLUDE REVIEW OF LOGS, OPEN TICKETS, AND RECOMMENDED PROCESS FOR REMEDIATION MAINTAINED A DATABASE TO TRACK TRENDS, UNAUTHORIZED ACTIVITIES, AND COMMON PRACTICE PROCEDURES AND REMEDIES TO BE FOLLOWED BY SUBORDINATE UNITS IN CORRECTING DEFICIENCIES IDENTIFIED DURING INFORMATION ASSURANCE VULNERABILITY COMPLIANCE VISITS

Colorado Springs, Colorado, Us

Operated, maintained, fixed, tested, troubleshot and assembled Promina 800’s, 400’s and SATCOM USC-60’s. Installed and tested numerous million dollar SATCOM USC-60 satellites around Middle East Theatre. Operated at a fixed test facility for telecommunications transmission systems such as the Promina 800 and the USC-60’s. Monitored and troubleshot physical, data link, network and transport layers of strategic and tactical Communications equipment. Maintained a cost avoidance program through Go/No-Go Testing and conducted trend analysis for contract problem solving. Fabrication of cable assemblies. Performed annual inspection of Promina 800/400 for control facility maintenance and quality control. Troubleshot and maintained communication equipment that ranged from the Promina 800, Promina 400, Canoga Perkins, USC-60’s and Firebirds. Coordinated and designed the configuration, operation, restoration and improvements for circuits and trunks that are eventually used in the Southwest region of Asia. Performed Annual schedule maintenance for multiple military camps throughout Kuwait for the Promina 800/400 systems Responsible for reconditioning of Promina systems, controlled cannibalization, equipment modifications, modules, cabinets, processors, circuit cards, power supplies, cabling, wiring, plugs and adapters. Performed security, SATCOM operations, and maintenance (routine and outages). Assisted with TMDE calibrations with the TMDE coordinators ensuring there was ample test equipment available to perform day-to-day operations. Completed the facility maintenance. Was responsible for all COMSEC duties. Monitored site power and supervised PMCS as well.

Colorado Springs, Colorado, Us

 Provide Tier 1 & Tier 2 systems administrator support. Manages six employees, manage schedules, oversee all help desk services and roles Identifies and communicates known errors, work-arounds, advanced troubleshooting techniques, infrastructure or domain issues, and incident trends to service desk supervisor, staff and other functional leads Created/modifies/troubleshoot remedy accounts. Reserve IP address for computers, printers, and digital senders. Create MAB (MAC Address Bypass) for Cisco phones, VTC, printers, and digital Senders. First line support for SCCM operating system deployment issues. Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.  Assists the IMO with daily functions of computer, network and software management for the three sites and all users. Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues.  Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. Utilize Remedy management software and other tools, to log and manage trouble tickets.  Accurately determine call routing for trouble tickets that cannot be resolved immediately.  Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007/2010. Troubleshoots all other site authorized software with IMOs and users. Creates user accounts.  Provisions/troubleshoots DEE (DoD Enterprise Email) for user email, distribution list, and organizational mailboxes via DISA's DEPO SharePoint. Tracks and documents work performed to allow accurate reporting of all Service Desk activities.  Assist dual persona users activating PIV (Personal Identity Verification) certificates onto CAC.

Arlington, Va, Us

Business/Corporate Communications

Associate Of Arts (Aa), Communication, General