Michael Laster Email & Phone Number

Skills Summary:Leadership:Proven ability to inspire, motivate, and guide teams to achieve strategic goals.Skilled in conflict resolution, decision-making, and fostering a collaborative work environment.Experience in mentoring and developing team members' skills.Customer Service:Expertise in building strong client relationships and delivering exceptional support.Adept at resolving issues efficiently and ensuring high levels of customer satisfaction.Experience in creating and implementing service improvement initiatives.Money Management & Finances:Proficient in budgeting, forecasting, and financial planning.Experience in financial analysis, cost control, and resource allocation.Knowledgeable in managing business expenses and optimizing financial performance.Management:Strong organizational skills with experience in overseeing operations and projects.Ability to implement effective processes and improve workflow efficiency.Skilled in performance management, goal setting, and strategic planning.Business Ownership:Experience in managing day-to-day business operations and strategic development.Knowledge in market analysis, business development, and competitive positioning.Expertise in managing risks and ensuring compliance with regulations.Information Technology (Recent Focus):Cyber Security: Proficient in identifying vulnerabilities, implementing security measures, and safeguarding digital assets. Knowledgeable in risk assessment and incident response.SQL: Basic understanding of database management and writing simple queries for data retrieval.Python: Basic knowledge of scripting and automating tasks, with an understanding of fundamental programming concepts.Help Desk: Competent in providing technical support, troubleshooting issues, and maintaining user satisfaction.Analyzing: Strong analytical skills with the ability to interpret data, generate insights, and support data-driven decision-making.

• Business Owner

  Self-Employed

  Feb 2024 - Present