Michael Latek Email & Phone Number

Vienna, Austria

Vienna, Austria

Helping companies pioneer their payments ecosystem by spearheading innovative initiatives

Vienna, Austria

Vienna, Austria

Austria

Vienna

United States

October 2010 Chantilly Claim Center Employee of the monthMonthly In-Synch company wide award(s) (recognized amongst approximately 13,000 employees)Handled complex property claims and completed field inspection of losses including accurate scope of damages, photographs, and written estimates.Investigated and evaluated all relevant facts to determine coverage, damages and liability of property damage claims. Identified and referred fraudulent claims to special investigators and handled files in compliance with state regulations.Negotiated and conveyed claim settlements within authority limits. Wrote denial letters, reservation ofrights and other complex correspondence.Provided excellent customer service to meet the needs of the insured, agent and all other internal and external customers.Established timely and accurate claim and expense reserves. Controlled damages through proper usage of cost containment tools.Responsible for processing payments to clients, and vendors for goods and services, reviewing incoming invoices, cross checking purchase orders and assuring attachment of supporting documents

United States

Xerox 2008 & 2009 Top Performer Award Winner on the LinksSM Program TeamChange Manager on the Global Change Control Board responsible for implementing new businessrequirements by coordinating efforts with program managers, business process owners and vice presidents from various lines of business.Defined and documented project scope, business requirements, software specifications, businessprocesses and recommendations related to proposed features and releases.Performed a broad and comprehensive analysis to identify business risks, determine audit objectives and resource requirements, and develop audit programs to evaluate internal controls related to financial risks, operational activities, and compliance requirements.Managed the deployment of high revenue and strictly secure accounts; NASA, Northrop Grumman, Sun Microsystems, SONY Pictures, US Air Force, and etc. Developed Subject Matter Expertise in Xerox Device ManagerSM a remote device management tool used to proactively manage networked devices. Arranged and facilitated training and new installationsParticipated in several pilot programs; meter, billing, supply management, and regression testing.Responsible for training new employees, ordering personal computers, telephones, filling out user access forms, and other administrative tasks. Responded to requests by internal and external end users for technical support and assistance. Created, updated and managed help desk inventory. Coordinated with supporting organizations to ensure proper hand-off, escalation, and closure of incidents. Interacted with a variety of staff that impacted the quality and stability of the systems and reported the findings to the Senior Leadership Team.

Rochester, New York Area

Played a significant role in long-term planning, including an initiative geared toward operationalexcellence. Oversaw overall financial management, planning, systems and controls.Managed day-to-day processing of accounts receivable and payable using, producing reports as requested.Payroll management, including tabulation of accrued employee benefits. Supervised and coached employees on a weekly basis.Responsible for job coordination, supply chain management, staffing and other office functions

Bachelor Of Arts (Ba), Sociology And Anthropology

Activities and Societies: Varsity Football, Lamda Alpha - National Honor's Society for Sociology & Anthropology, Dean's List

Education record