Michael Lauber Email & Phone Number

Menasha, Wi, Us

Appleton, Wisconsin, United States

Appleton, Wisconsin, United States

Appleton, Wi

• Provide guidance and assistance to SAS Developers on operational and technical issues with SAS• Performing various administrative tasks within SAS Management Console (registering tables, application security, setting up new SAS EG users/applications)• Provisioning security access for field, corporate, and contract employees in Quality Center, Yellow Pages, TaxPort, Informatica, and Verint• Providing administrative and developer assistance for Business Objects and Informatica

Appleton, Wi

• Provide administrative assistance of Business Objects environment, including fixing of scheduling errors, connection issues, security issues, server issues, permissions management, file management, and migrating objects between systems• Performed server validations for Business Objects after upgrades and patches• Created help documentation for all of Business Objects, including all of the different applications, scheduled tasks, etc• Modified existing reports within Business Objects to eliminate defects• Currently designing universe, connections, and reports around the ETL space• Working on creating Business Object system health reports from the Audit Universe

Neenah, Wi

• Aid in the investigation of fraudulent phone calls coming into the center• Assist IT with providing technical support for Verint, call recording software, that has been implemented throughout the company• Create and manage custom reports in Business Objects Environment for Verint (SQL)• Use Visual Basic and Macros to develop complex functions and formulas in reports per business needs• Developed and trained team on using Productivity Log in Microsoft Access

Neenah, Wi

• Listen to agents provide technical support to our customers, train them in using their tools, coach them on interactions, and analyze company processes to enhance customer experience through verbal and written techniques• Develop training material for new Quality Assurance Analysts and assist in the training process• Help develop and maintain Quality Assurance guidelines• Work 1:1 with Offshore Quality Assurance Vendors to enhance the customer experience in their call centers

Neenah, Wi

• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Develop training materials and procedures, or train users in the proper use of hardware or software.• Demonstrated ability to analyze and resolve hardware and software conflicts with mailing machines, shipping software, tracking software, mailing software, computers, etc• Demonstrated effective and consistent English technical support over the phone and through remote resolve strategies

Bachelor Of Science In Information Science & Technology, Information Technology

• Taking an average of 2 courses (6 credits) every 3 months • Completed courses include: College Algebra, Introduction to Information.

Computer Information Systems - Micro-Programming Specialist, Computer Information Systems, 3.7 Gpa

• Major courses of study and concentration in Visual Basic and System Design and Implementation • Courses included: C++, Java, Visual.