Accomplished technology professional who possesses senior leadership abilities across global technology teams. Demonstrates excellent communication skills, attention to detail and business acumen. Proven ability to lead technology teams, directing the implementation of complex voice / Collaboration services which deliver business enabling technology. Trusted business partner that demonstrates the ability to think critically to solve business & technology problems.

Infrastructure leader with global responsibilities for primary revenue generating business verticals including Data Protection, Fulfillment Services, and Records Management business services accounting for 2.2 billion of the 3.0 billion in revenue. (2013). Responsibilities include management of over 5,500 enterprise class servers in a global computing environment. Network Operations Center (NOC) Datacenter Operations, Enterprise Systems Monitoring, and Iron Mountain Customer Portal. Direct leadership and goal setting for 9 direct and 36 indirect infrastructure Datacenter, Operations, Enterprise System Monitoring, and middleware resources in North America and India.

Senior Manager of Enterprise Systems Data Backup and Recovery Business vertical which accounted for over 400 million in revenue in 2013. I led a group of 12 senior IT professionals in North America and India. Responsibilities included system architecture, design / implementation of enterprise class hardware, systems, and services to support data protection business vertical. Additional responsibilities include management of Enterprise Systems Monitoring Team, Enterprise File Transfer (EFT), managing on-call operational support, and Security Services (Anti-Virus, vulnerability assessment and patch remediation, HP Server Automation, etc.).

As the manager of Enterprise Systems for Data Backup and Recovery Business vertical, I was responsible for infrastructure leadership of 15 IT Professionals and over 500 Windows, Linux, VMware servers in a heterogeneous computing environment. Key Contributions and Achievements: Successfully managed the implementation of Microsoft Windows / Microsoft SQL 2003 HA clusters (With disaster recovery) and ancillary supporting infrastructure technology refresh to support Data Protection business vertical in North American / European datacenters. Successfully deployed first consolidated virtualization environment using HPC7000 / BL460C blade environment using Cisco 3020 / Brocade FC switching. Resulting in a 68% physical to virtual conversion ratio. Created metrics dashboard based on top infrastructure KPI’s and delivered to senior management team on a reoccurring monthly basis.  Implemented Verisign Managed PKI certificate authority, which resulted in a savings of over $168,000 per year (2002-2014) Created first offshore staffing model using third party infrastructure support services for on–call operational support resulting in significant improvement to incident response time and improved business value.

As the team leader of the Boston based systems infrastructure team responsibilities included systems administration within the Boston corporate campus, which included 3rd tier Windows NT / 2000 Active Directory support, corporate file and print services, Exchange 5.5, Arcserve backup, Citrix, and CA Autosys enterprise scheduling. Assisted management team with goal setting, budget planning, project management and day-to-day management activities. Managed all aspects of the Boston campus on-call 24X7 operational support of the computing environment.

Systems Support Analyst, providing first and second level support for enterprise class servers and laptops / desktops.