Highly motivated goal orientated technically minded IT Customer Service Specialist. I always strive to solve a customer’s problems in a professional orderly manner, but in such a way that the customer does not feel overwhelmed or humiliated. I make it my goal to be ahead of the technology curve so that not only can I mentor colleagues but also assist customers in a timely manner. The advent of the IPad means that I can carry more Computer/Technical Magazines under 1 arm for reading or reference than ever before. Summary of Qualifications* Computer Software & Hardware Expert.* Former Call Center Manager Diagnosing PC & Mac Hardware & Software Problems.* Training in many various aspects of Customer Service, ranging from Food to Travel!Specialties: * Member IATA International Air Transport Association* Member ABTA Association of British Travel Agents* Member of the Austrian Ski School Association ÖSSV – Österreichischer Skischulverband* Beta Tester for Microsoft Win 3.1, ’95, ’98, Millennium, XP, Vista & Windows 7.* Beta Tester for a Number of Microsoft Office Suites: 2003, 2007 & 2010.* Beta Tester for Adobe Products CS1 through CS5.* Sony/Sonic Foundry Vegas Video 10.0, DVD Architect 5.0, Sound Forge 10.0, CD Architect 5.2