Created the long-term capacity planning and short-term constraint pacing process frameworks used to improve Zillow Offers growth scaling (1,800 employees across 65 roles,) program managing the development of associated data analytics tools.Led a forecast improvement project which identified unreliable forecast outputs and improved business unit alignment around product initiatives, marketing impacts, and acquisition strategy.Planned headcount (200 employees) for resale operations including time studies, modeling, and a cost justification for a new role.

Modeled USPS transportation networks using SQL and Excel which formed the basis of a new USPS product sold to major mailers, leveraging multiple different network induction points to provide shippers their preferred depth of sortation and price point.Created an ArcGIS based map library of USPS infrastructure used in presentations for C-Suite to inform strategic decision making.

Led a Lean Six Sigma Black Belt project which involved facility moves in Los Angeles, resulting in the relocation of 130 carrier routes, 200 employees, and a cost avoidance of $2.1 million dollars. Developed the justification for 17 magazine sorter machine removals to free 500,000 square feet and generate a $200 million dollar net present value.Managed the implementation of new operating plan requirements in 22 processing facilities which resulted in a 20 percentage point improvement in compliance to the operating window and an overall improvement in service performance.Managed the California parcel locker installation program, cross functionally managing 10 coordinators across the state, which resulted in the installation of 2,600 lockers and a $1.7 million dollar spend. Led a work methods evaluation project in last mile delivery which optimized the handling of small parcels, reducing the average route time by 3.2%.

Functioned as the liaison between field operations and the facilities departments on all facility related issues arising from the 2,300 Postal Service facilities within Pacific Area.Completed peak season facility acquisitions from the initial property searches to the business case creation and lease execution.

Developed the business case for $2.2 million in machine capital expenditure projects in FY19 with a net 40% ROI. Managed major material handling projects in excess of $900,000 in contractor and local maintenance activities resulting in the installation of new package sortation machines, the relocation of 20 letter processing machines and 1 tray sortation system, and new all-purpose container unloaders for a reconfigured manual package operation. Led the development of the Los Angeles Processing and Distribution center workroom floor realignment strategy using AutoCAD, value stream mapping, ESRI ArcGIS, and package volume analysis. Coached managers across Los Angeles on Lean Six Sigma projects, coordinating projects for 6 Greenbelt certifications. Mentored a 3 engineer team by coaching various projects and facilitating project execution through stakeholder engagement. Managed the Sunday Priority delivery program rollout for Los Angeles District, tripling the delivered volume on Sundays from 6,700 pieces to 19,000 pieces through Kaizen activities across mail processing, transportation, and delivery functions. Led the pilot program for Walmart Sunday package processing and delivery, developing standard operating procedures, reporting infrastructure, and root cause failure analysis to create sustainable program success. Led a Lean Six Sigma Project that analyzed the cost associated with a package collection hub using ArcGIS and developed a new operating plan, moving the location of the hub to a different facility and saving $850,000 in annual operating costs while reducing cycle time on 50,000 packages daily by one and a half hours.

Led a Lean Six Sigma DMAIC project to improve incoming Priority package performance, increasing the turnaround mail score from a 90.6% to 94.6%, the incoming surface score from a 91.3% to 93.9%, and eliminating 2.1 million reworked packages annually saving $250,000 in processing costs. Reduced wait time in line failures (WTIL > 5 minutes) across the Los Angeles District by 5 percentage points using a DMAIC Lean Six Sigma methodology, creating a station specific data visualization package through Visual Basic to automatically generate 140 unique reports containing over 900 charts each week. Improved operational service layouts using AutoCAD in 10+ Post Offices, performing the space evaluations that resulted in the approval of 3 new facilities. Performed the quantitative justification and execution of peak season vehicle leasing resulting in the acquisition of 90 temporary vehicle rentals for $180,000. Developed the business justification, cost comparison, and operating plan for a delivery hub (20 carriers, 8,000 piece daily volume) during peak season to improve the Venice Post Office’s ability to manage expected surges in parcel volume. Represented USPS on the Advisory Committee for the Southern California Association of Government’s Last Mile Delivery Study, actively contributing to the understanding of curbside utilization by USPS operations. Created new delivery scanning reports using Visual Basic that provides every delivery unit in Los Angeles (75 stations) with a unique daily report card of previous day performance as part of my role as the scanning coordinator.

Managed the new deal flow for over 4,000 domestic crude oil deals with 500 million barrels of crude oil transactions.Coordinated multifunctional team of deal stakeholders including contracts department, shipment schedulers, and financial exposure teams to solve problems and improve the productivity of the crude traders.Standardized and documented processes for deal analysis that resulted in zero incidents (mistakes with a financial impact of +/- $250,000 or regulatory intervention) caused by this role. Contributed to software development of new deal management technology through brainstorming sessions, daily feedback, and software bug reporting.Researched a competitor’s sale of assets in Permian Basin and presented findings in crude strategy meeting, providing insight into competitor strategy and improved understanding of Permian Basin trade flows. Developed report for tracking the traded volumes of major crude grades by managing Morningstar IT contractors.Provided pricing reports and created maps to improve trader visualization of market changes.

Implemented a Lean Mail Processing changeover procedure on a package sortation machine resulting in a 50% reduction in changeover time through supervisor/operator training and development of supplemental documentation.Participated in 5S, FMEA, and Lean Management initiatives. Developed a layout testing tool using Visual Basic (VBA) that was nationally implemented. Developed 30 nationally implemented standard work instructions by reviewing machine documentation and site testing with operators. Traveled extensively around the country working on multifunctional teams to improve safety and service while implementing Lean continuous improvement principles across the company. Monitored performance of a new sortation technology during implementation to identify system bugs and determine technology feasibility for national roll out.

Utilized corporate mandated standard operating procedures to improve service quality, improve productivity, and reduce costs due to preventable failures.Led teams of two or three operators working to complete jobs quickly while maintaining service quality and preventing costs related to failures.Completed Wireline training school with exposure to cement bond logging, production logging, perforation, and radioactive reservoir saturation logging.Discussed services, technical challenges, safety requirements, and job specifications with clients.

Worked on a team with three other engineering students to reduce downtime of a chemical filling line.Identified sources of downtime by performing time studies, operator surveys, and interviews. Created a Visual Basic program that calculated downtimes for a full year, analyzing 250,000 records.Implemented a new data collection method used by line operators to identify downtimes and track fill cycle times. Developed a standardized procedure for preventative maintenance, resulting in a 7.5% increase in runtime.

Taught English and computers to impoverished Peruvian students ages 12 to 16.Developed lesson plans based on the level of exposure each class had with computers.Represented the organization at local neighborhood events to increase awareness of the services available through the organization and provided cultural exposure to the community.