Michael Leamon Email & Phone Number

Bourbonnais, Illinois, United States

• Training supervision and development for all staff within the clinic.
• Assists patients with insurance issues and provide them with financial counseling.
• Assists in writing/maintaining Financial Counselor policies and procedures.
• Assists with training of new employees.

Bourbonnais, Illinois, United States

• Deliver consistent methodology to ensure efficient practices.
• Schedule management for the anti-coagulation division within the clinic.
• Develop workflow best practices including scripting and efficient system navigation.
• Maintain work queues to ensure accurate billing and collections.
• Support all clinic customer service functions including fielding calls and registration functions.

• Assisted patients with the registration process.
• Maintained current knowledge of insurance coverages.
• Collected information and supported the organizations quality measures.
• Scanned test results and other health-related paper work.
• Fielded patient phone inquiries ensuring thorough documentation within the patient record.

Chicago, Illinois, United States

• Developed customer advocates to effectively resolve member inquires and exceed departmental goals.
• Fielded employee workflow questions and member inquiry calls.
• Lead our Full Service Unit communication team
• Performed claims testing and research to ensure efficiency.

Chicago, Illinois, United States

• Fielded member inquiry calls
• Performed claims testing and research to insure efficiency