Michael Leamon Email & Phone Number

Bourbonnais, Illinois, United States

• Training supervision and development for all staff within the clinic.• Assists patients with insurance issues and provide them with financial counseling.• Assists in writing/maintaining Financial Counselor policies and procedures.• Assists with training of new employees.

Bourbonnais, Illinois, United States

• Deliver consistent methodology to ensure efficient practices.• Schedule management for the anti-coagulation division within the clinic. • Develop workflow best practices including scripting and efficient system navigation. • Maintain work queues to ensure accurate billing and collections.• Support all clinic customer service functions including fielding calls and registration functions.

• Assisted patients with the registration process.• Maintained current knowledge of insurance coverages.• Collected information and supported the organizations quality measures.• Scanned test results and other health-related paper work.• Fielded patient phone inquiries ensuring thorough documentation within the patient record.

Chicago, Illinois, United States

• Developed customer advocates to effectively resolve member inquires and exceed departmental goals.• Fielded employee workflow questions and member inquiry calls. • Lead our Full Service Unit communication team • Performed claims testing and research to ensure efficiency.

Chicago, Illinois, United States

• Fielded member inquiry calls• Performed claims testing and research to insure efficiency