Promoted to Senior Manager within the DellEMC Services Repair organization, managing the Regional Readiness & Test Delivery team. The Regional Readiness & Test Delivery team is responsible for the global execution of on-site readiness activity in support of the reverse logistics operation. This team works with all repair suppliers, across the globe, to ensure the effectiveness and on time delivery of repair processes for all lines of business. Key focus on driving excellence in preserving CE, optimizing cost in the reverse flow, and rapid proactive delivery to meet the customers' needs.

Promoted to Senior Principal Engineer within the services engineering repair organization. Role expansion, in addition to current Enterprise responsibilities, will include the adoption of the Dell thin client (Wyse) line of business for NPI. Additionally the role will foster expanded growth in administrative activity, and cohesive team subject matter expertise to supplement team lead responsibilities.

In addition to my responsibilities as the global NPI - Enterprise lead, the position has been expanded to include acting as global team lead supporting management for the NPI, Product Engineering, and Packaging team. This includes administrative activities, global standardization, leadership, mentoring, and subject matter expertise for activity on the team. In alignment with this role I performed a global roadshow (in response to the Dell-EMC merger) for key stakeholders within the Dell legacy organization, and EMC peers, to obtain global strategic alignment for future optimizations in providing the best possible DellEMC Repair customer experience. Some key strategical achievements include: ownership of operational opportunities for the Repair team during the EMC merger, the creation and management of the global Repair organization’s primary standardization and information repository for all KPIs/Trackers/Roadmaps/Reference material, obtained the first global NPI tracking standard and the first optimized cloud-based tracking utility with customized global visibility to all key stakeholders within Dell, and optimized the global carry in center test tool provision management strategy (that supports 1000+ sites) by leveraging an automated delivery system.

In charge of Global Repair enablement for whole units, motherboards, storage, server and networking commodities for new products. As well as post-launch process stand-ups in new regions to support sustaining customer operations. Scope included all on-boarding of new repair partners, supporting Global “Dell” supply chain needs in each region, design, development and implementation of new processes that consistently drove on-time readiness and delivered cost savings. Additional responsibilities included global DOA ownership, carry in center standardization, and numerous customer-facing process/product improvements. Received commendations and awards for the stand-up of a global hard drive production operation that directly supported service stock demand driving global spend, and turnaround time down. Received another award for helping mitigate the significant service stock impacts of the M&A activity around the Compellent hard drive portfolio and the obsolescence of many of the legacy parts; driving significant spend savings and customer experience improvement. Drove $10mil+ cost savings initiative to provide a hard drive alternative substitute and production path to replace the obsolesce of the 3.5” hard drive in several platforms. Obtained a key strategic win for the Repair team by aligning with the server motherboard ODMs to adopt the Dell-owned and cloud-based globalized test strategy. Future state implementation will provide a company-first end to end strategic evaluation methodology. This initiative will optimize the enterprise customer experience during the reverse loop, and drive significant improvements upstream by leveraging the globalized performance metrics.

Responsible for commodity quality at the Dell Services repair depot that includes 11+ commodities, complete oversight of three repair suppliers, and lead the single point of return AiO facility for DT and ENT parts in the Americas. Established, monitored, and tracked the following metrics: Repeat Return Rate (RRR), Output Yield (OY), DOA escalations, and annual hard/soft savings. Work with upstream/downstream customers to establish improved return rates and customer satisfaction. Supporting activities include timely new product launches, and stable ramp to ensure time to volume. Serve as primary quality liaison between Dell and the supplier manufacturing facility. Designated as the Americas lead for the DOA global capture and reduction initiative. Many accomplishments were attained during the time in this role so far, including: multiple commodity bests in RRR & OY, multiple process improvements, the first Dell SSD wiping solution, test improvements, numerous product quality findings, and more than $1.5 million dollars in hard savings. Commodities Managed: Server motherboard, Desktop motherboard, memory, hard drives, storage controllers, removable media, processors, graphics cards, power supplies

One of 12 interns to work in Stryker’s Endoscopy plant in San Jose, Ca. Responsibilities included providing leadership and Engineering support for Stryker’s highest volume and most profitable Endoscopy scope line, including MRB. Developed and presented improved repair process that led to reduced scrap, identified savings of $100k+, and the evaluation of new repair suppliers. Established efficiencies for testing and repair, redesigned burn-in system that led a push towards a greener assembly line, as well as held direct communication with suppliers for improving product quality.Also completed lean training while at Stryker.

• Dell Computer-Engineering Internship (2010) Invited to return for the second year to Dell’s Engineering internship program in Austin, TX. Developed and documented the line of business guide for sustaining and post launch operations of Dell’s new line of cellphones and wireless connectivity devices. Designed and implemented a Phased Review Process utilized by the Small Form Factor line of business of Dell for all service support of NPI until end of life. Gained alignment from all stakeholders for process acceptance.

• Dell Computer-Engineering Internship (2009) Participated in Dell’s Engineering internship program supporting the America’s Notebook repair operations in Austin, TX. Majority of work involved partnering with Dell’s largest repair supplier which resulted in the successful development and validation of a new testing methodology for the commercial Notebook product line. Process improvements leaned out repair operations and improved testing/repair yield and efficiency. Presented findings to Dell’s Executive Vice President of Supply Chain and received a letter of commendation for completed work.