 My primary role is to manage the Workflow current client database as well as to add new clients for office automation and telecommunications. Manage ongoing installations of office automation and telecommunications.  Maintain new and existing customer relationships.  Manage a database of current clients (400 + clients). Billing, upgrading and project managing all current and new clients.  Implementation of physical and hosted PBX Systems. Design and implementation of a telecommunications department. Creation of strategic partnerships with suppliers to grow Workflow’s telecommunication offerings.  Annuity Generation.  Implementation of a minutes billing system to grow the annuity revenue of the company.  Setting up of minutes and targets for representatives to achieve.  Technical and support structures. Creation of Service Level Agreements for telecommunications and for technical annuity revenue.  Creation of technical partnerships to service our telecommunication clients.  Creation of call logging processers for any service level agreements, call or queries.  Identify and introduce new Products and Services that will increment the companies’ offerings.  Plan and execute on marketing strategies for new products and services.  Assist with business development with pre-and post-sales support of existing and new customers.  New Business Development.  Identify needs within the company and my division that I can action to ensure the development of Workflow Managed Services.  Team member; liaison between customer and Workflow and any third-party suppliers.  Assist in collection of accounts receivable for key projects.  Develop a marketing strategy, including branding, positioning, customer communications, with effective methods and tools.  Customer satisfaction; understand customer needs. Any other duties that are required to ensure the smooth functioning of Workflow Managed Services.

 Hiring and training of sales staff. Responsible for commission schemes and salaries for sales staff of my branch.  Management of all branch operations and targets.  Responsible for ensuring all sales targets were met.  Ensuring all stock balanced along with new deliveries and stock sold.  PDI’ing and delivery of all motorcycles sold.  Melrose Arch was the best performing Vespa store Nation Wide under my leadership.

 Import and distribution.  Importing and distribution of personal protective safety equipment to Sasol and Northern Cape Mines through local warehouses.  Managing International Supplier demands.  Had sole exclusivity for Majestic Gloves for South Africa.  Import targets and sales. Managing international development and import timelines.  Managing development costs and import timeline expectations.  Finding more cost-effective means of international manufacturing for the South African market.  Design and implementation of business and marketing strategies.  Drafting of business plans for investors with three-year projections.  Drafting and implementation of marketing strategies.  Designing and implementation of all invoicing and administration processes.  Overseeing of yellow metal prototyping.