Michael Lee Email & Phone Number

Kuala Lumpur, My

Performance management support, strategy planning and execution, transformational activities and digital initiatives for Wholesale Banking.Beyond banking solutions, partnerships and commercialization.Cost Insights and Financial Management.

Manage process improvement initiatives.Building trust relationships and consistently deliver value added consultancy services and deliver sustained success. Work collaboratively across group business and support functions to establish succession plan, improvement solution and standardization of product and process.Promoting solution based on Lean methodology - waste elimination. Ensure implementation of less complex simplification opportunities; simpler, better and faster. Promote cross-functional collaboration and knowledge sharing with in-country, regional, global business and operations team.

Experience in leading the planning to support business requirements and change management in Cards. Access potential risk and operation impacts. Provide system and product training to stakeholders.

Supporting retail business growth in Telemarketing services. Leading a team to execute marketing campaigns to achieve business target. Monitoring team performance, product training, managing customer complaints and business management reporting.