Michael Leer Email & Phone Number

South Benfleet, Gb

England, United Kingdom

Responsible for providing a high level of support to the ICE Data Services Sales and Relationship Managers. My duties include -• Responsible for contract execution for the EMEA region, including initial review, countersignature via Adobe Sign and processing billing orders via Salesforce (Classic & Lightning).• Provide support to the Sales and Relationship Managers dealing with questions related to contract proposals, ensuring that fee structures comply with the ICE Data Services billing workflow and to ensure invoices are created accurately.• Communicating with various business divisions to handle billing questions that need investigation to ensure the account is being billed accurately and to address any inconsistencies.• Processing queries raised by Sales and the Relationship Managers in an accurate and timely manner using Service Now.• Working on projects to ensure ongoing billing accuracy of client’s invoices and any errors that may arise from client usage.• Perform a monthly invoicing quality assessment and evaluate preliminary invoices for accuracy.• Investigate and raise credits in collaboration with the Sales and Relationship Managers.• Responsible for creating and updating product and user manuals for internal services.• Developed strong working relationships with internal staff and departments enabling fast and efficient resolution of client issues.• Consistently achieved and exceeded individual yearly performance targets.

London, United Kingdom

Responsible for providing helpdesk support to the ICE Data Services - Business Information Products (BIP) client base, which has an annual income in excess of £6 million. My duties include - • Producing historical market information for once off and recurring data requests for items from the London Main Board, FTSE100, FTSE250, AIM and other exchanges from around the world.• Bespoke Feed creation based on a specific list data items provided by clients, including Equities, Funds, Dividends, Bonds and Foreign Exchange Rates.• Provided support to application users which include instruction, navigation, troubleshooting, maintenance and evaluation to determine solutions.• Assist in revenue growth by liaising with potential clients and discussing their requirements for financial data and how the information BIP provides can aid their day to day work.• Involved in implementing development changes to BIP’s electronic products, such as software upgrades and regulator / market data changes.• Liaising with the Management and Sales teams to provide customer feedback and discuss possible enhancements and any future testing.• Accompanied the Sales manager on client visits, acting as a counterpart to provide technical answers as well as providing alternative suggestions.• Involved in weekly and monthly production of BIP’s electronic products ensuring the data is available in an adequate time.• Responsible for creating and updating product and user manuals for both internal services and client products.

London, United Kingdom

Responsible for providing helpdesk assistance to over 1% of the UK expense claiming workforce, allowing 80% of GlobalExpense customers to report a cost reduction. My helpdesk duties included, maintaining and updating user’s accounts on the in-house system and providing accurate and concise information allowing users to process claims conforming to Government regulations.

Basildon

I was responsible for working as part of Telewest’s top team of customer service advisors dealing with and resolving a wide variety of residential customer issues and queries with regards to their cable television, telecommunication and Broadband Internet services. Duties included updating and maintaining customer information on the AS400 subscriber management system database in compliance with the Data Protection Act and OFCOM regulations; processing customer orders; authorising customer billing and account payments and booking appointments for Service Technician customer visits.

Gnvq Advanced It & A-Level It, Pass

A Level It

Education record