Providing excellent call handling service to customers/stakeholders• Setting customer expectations ready for the claims journey• Expertly validating claims with application of indemnity and fraud knowledge with the use of internal systems• Building client confidence by developing rapport and listening to each and every clients case specifically• Taking a methodical approach to each claim and working through the processes with each client• Managing a high volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement• Liaising between internal teams and third party teams, ensuring that all are updated to ensure the smooth and timely progression of claims.