Retired after 33 years in the banking industry, actively looking for an encore career. Willing to consider project or part-time work with not-for-profit organizations as well as corporate clients. Able and willing to travel.

Support coronavirus pandemic response through the New York State contact tracing virtual call center. Speak with contacts of COVID-19 cases, ensuring effective quarantine to stop the spread until vaccination programs reach the large majority of the population. Job requirements include professional sales and customer service skills, computer systems proficiency and knowledge of public health guide-lines and best practices.

Direct the development of risk management within Branch Banking, Consumer Deposits, Consumer Lending and Branch and ATM Network Planning. Coordinate and oversee activities to identify, assess, monitor and control product, channel and branch risks throughout Retail Banking. Facilitate establishment of business-specific policies, procedures and limits, in accord with the enterprise risk appetite and regulatory requirements. Oversee monitoring of performance against these limits to operate… Show more Direct the development of risk management within Branch Banking, Consumer Deposits, Consumer Lending and Branch and ATM Network Planning. Coordinate and oversee activities to identify, assess, monitor and control product, channel and branch risks throughout Retail Banking. Facilitate establishment of business-specific policies, procedures and limits, in accord with the enterprise risk appetite and regulatory requirements. Oversee monitoring of performance against these limits to operate within boundaries of risk-taking authority. Ensure business policy and procedural consistency with corporate standards. Escalate risk-related matters to division and corporate risk management. Serve as the primary liaison with corporate risk management and internal audit. Show less

Plan and direct branch additions, relocations and closures for a network of 700 branches across six states and the District of Columbia. Manage a network of over 1,500 ATMs, with 40% of the locations off-premise. Responsible for deployment of imaged-deposit ATMs and new EMV card acceptance. Support Community Re-Investment programs to serve all communities. Direct a professional staff of over 25 people in multiple locations. Report to EVP of Retail Banking.

Manage On Line Banking services for consumers and small businesses, including web bill payments, inter-bank transfers, electronic statements and on line account opening. Also responsible for the public web site and mobile banking services. Direct a professional staff of 12 product and project managers. Report to the Senior VP of Alternative Banking.

Managed a network of 1,825 ATMs, located across six states, with 50% of the locations off-premise. Directed a professional staff of 9 product and project managers. Reported to the Senior VP of Alternative Banking.

Directed a customer care center offering retail and mortgage banking and telemarketing services 7 days a week. Managed a staff of 165 representatives, supervisors and managers. Reported to Group VP of Telephone Banking.

Managed a team of a dozen telephone-based relationship managers for Retail Banking customers in Buffalo, Rochester and Syracuse, NY. Responsible for sales and customer service of deposits, consumer loans, investments and insurance. Tracked and reported improvements in cross-sales and customer retention.