Michael Lema Tcs, Hcm-R Email & Phone Number

Schenectady, New York, United States

 Train new and existing Community Managers, Regional Managers, Community Support Specialists, Maintenance Techs, and Regional Facility Managers in a live classroom environment or virtually via Microsoft Teams to utilize Yardi Voyager 7s, CHECKscan, Maintenance IQ Software, AVID Exchange, Paylocity Expense, CONCUR, and Microsoft Office Applications. Instructional design utilizing various instructional technologies and multimedia tools to enhance learning experience, including learning management systems (Yardi Aspire), e-learning authoring software, and multimedia editing tools. Strong background in project management, collaborating closely with subject matter experts, stakeholders, and other team members to ensure timely delivery of high-quality learning solutions. Extensive knowledge and expertise in affordable housing programs, particularly in Low-Income Housing Tax Credit (LIHTC), Housing and Urban Development (HUD), and United States Department of Agriculture Rural Development (USDA RD) Received TCS and HCM-R certifications through The National Center for Housing Management (NCHM)

Virginia Beach, Virginia, United States

 Train new employees in a live classroom environment or via Go to Meeting to process claims in accordance with Company, State, and Federal guidelines. Audit internal and external claims to identify over and underpayments, as well as to identify individuals that may need additional training. Provide focused on-going training to members of the Customer Service and Claims Departments Provide reports on claims and payment data to members of the Management team in Excel and Access formats. Develop training materials and manuals to provide the best training experience. Creation of computer-based trainings with the use of Articulate Storyline Software Work with management to develop process improvements in company processes.

Latham, New York, United States

 Extensive knowledge of Blue Cross Blue Shield systems such as NASCO, TPX, BLUE2, NMS, Member’s Edge, UCSW, ClaimsXten, Lotus Notes, HIPAA Repository, Cognos, ClearQuest, and Burgess Pricing Trained classes for departments such as Customer Service, Claims Processing, Claims audit and recovery, Appeals, Complaints and Grievances, and Clinical Care Management in a live classroom and via gotomeeting.com. Developed training manuals, materials, and job aids for both new implementations and current procedures. Developed assessments to properly gauge the performance of new employees. Work with the management teams of each department to assist in developing training plans and curriculums.  Monitored, evaluated, and documented member or provider calls for Customer Service staff to ensure staff responses meet Company quality standards. Provided managers, supervisors, and Clinical Customer Service Representatives with call coaching quality data. Partnered with the management team to ensure frequent performance and developmental feedback are provided to the Customer Service Representatives Provided CCSR’s with action plans for process improvement. Collaborated with the management team in the corrective action process by gathering documentation regarding noncompliance in meeting required standards. Contributed to performance improvement plans and participate in discussions, up to and including termination. Assisted with staff development and training via call audits and collaboration with the training department. Mentored new staff.

Ringwood, New Jersey, United States

 Managed a staff of 60+ workers to ensure trucks were loaded and ready for departure per manifest specifications. Setup delivery manifests by truck route Ensured all delivery bill of ladings were organized and given to truck drivers for their route runs. Worked with sales staff to ensure customer requests were met and product quality maintained. Ensured that all trucks were loaded properly and in compliance with weight restrictions and applicable laws. Arranged repairs and routine maintenance for trucks and vans in the fleet.  Supervise data entry of all bills of lading upon order completion. Work with receiving staff to ensure incoming trucks were unloaded, product organized, and shelves were stocked. Interviewed and hired new staff. Supervised the training of new hires. Developed and organized staff schedules to ensure adequate staffing coverage. Delivered corrective actions up to and including terminations.