Michael Lepinski Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

• Utilized KPI to streamline contact strategies netting 18% increase in student contact.• Develop and execute advisor-driven dialer strategies for both inbound and outbound call campaigns.• Collaborate among multiple departments and stakeholders across the university to complete projects effectively and on schedule.• Develop and implement strategies to enhance enrollment performance, focusing on increasing retention rates resulting in 23% improvement while maintaining data accuracy.• Ensure regulatory compliance while optimizing contact rates and efficiency.

Scottsdale, Az

• Partnered with telephony team on new campaigns, queue creation, and attribution of leads to track success. • Administer new technology to team including design and training on new CRM, telephony, and chat products. • Train and coach new hire enrollment team – continuous documentation, coaching and communication of process and procedure for enrollment team (CRM, telephones, computer).• Provide feedback and implement new methods for enrollment team contact strategy. • Develop new strategies for contact of current prospects as well as attempt to reengage prospects who are no longer in contact which netted 12% increase in contact rate. • Create reports and track efficacy of contact methods (including Chat, International Leads, Failed transfers).• The IDEA award recognizes individuals for their commitment and achievements in fostering and upholding values related to Integrity, Diversity, Equality, and Accountability. Recipients of this award demonstrate outstanding efforts in promoting fairness, inclusivity, ethical conduct, and accountability while celebrating and supporting diversity in various aspects, be it in the workplace, community initiatives, or societal contributions. This accolade acknowledges those who exemplify a dedication to these essential values and actively work to create environments that prioritize integrity, diversity, equality, and accountability.

Scottsdale, Az

• Consistently surpassed enrollment goals through personalized outreach and rapport-building, showcasing strong sales abilities and trust-building skills.• Actively acquired new skills in CRM, honed communication through specialized training, and stayed updated on industry trends, contributing to team success.• Navigated changing landscapes by adapting strategies and implementing innovative approaches to drive enrollment amidst evolving market dynamics.