Michael L. Email & Phone Number

Cleveland, Ohio, United States

Columbus, Ohio

Member of the IT Leadership Team, overseeing development, administrative and support services across the organizational Sales & Marketing enterprise application landscape, serving over 4000 internal users worldwide.Led IT team in design, development, testing & release of frequent platform change and enhancement requests across the enterprise Salesforce ecosystem.Collaborated with leaders across many business divisions to identify system changes, assess operational impacts and… Show more Member of the IT Leadership Team, overseeing development, administrative and support services across the organizational Sales & Marketing enterprise application landscape, serving over 4000 internal users worldwide.Led IT team in design, development, testing & release of frequent platform change and enhancement requests across the enterprise Salesforce ecosystem.Collaborated with leaders across many business divisions to identify system changes, assess operational impacts and define technical scope/costs.Implemented a variety of standards, tools and procedures to support & track SDLC, metadata management and release processes, improving overall team efficiency & quality of technical output.Managed contract negotiation in areas of software procurement, renewal and RFP/SOW across all Sales & Marketing platforms. Proactively managed relationships with software vendors, development partners & contractors. Show less

Cleveland/Akron, Ohio Area

Member of the global IT management team, responsible for leadership and oversight for a team of IT specialists across the US and EMEA providing an excellent level of development, administrative & support services for Salesforce.com and related systems across the global enterprise.Lead and manage team to instill a culture of high performance and continuous improvement by encouraging technical creativity & personal accountability, adherence to standards & best practices, fostering… Show more Member of the global IT management team, responsible for leadership and oversight for a team of IT specialists across the US and EMEA providing an excellent level of development, administrative & support services for Salesforce.com and related systems across the global enterprise.Lead and manage team to instill a culture of high performance and continuous improvement by encouraging technical creativity & personal accountability, adherence to standards & best practices, fostering collaboration & teamwork, empowering individual decision-making, and promoting opportunities for professional growth.Collaborate with project managers and business stakeholders to organize & prioritize enhancement pipeline to improve CRM systems to achieve near-term and strategic organizational goals and objectives.Actively manage the capacity of the team to prioritize workloads effectively across competing demands of project and ongoing support activities.Establish and promote structured Agile SDLC framework to govern the design, development, implementation, release and operational management of CRM platforms. Show less

Cleveland/Akron, Ohio Area

Supervisor of IT staff, responsible for overall development, implementation and support for business-critical applications across the enterprise. Coordinate efforts of internal team, external support resources and contract vendors, centering focus on quality product delivery and on-time achievement of project milestones. Assess complex business problems and manage delivery of high-quality technical solutions, in line with strategic objectives. Partner with business units to collect… Show more Supervisor of IT staff, responsible for overall development, implementation and support for business-critical applications across the enterprise. Coordinate efforts of internal team, external support resources and contract vendors, centering focus on quality product delivery and on-time achievement of project milestones. Assess complex business problems and manage delivery of high-quality technical solutions, in line with strategic objectives. Partner with business units to collect business requirements, make recommendations, identify dependencies and derive alternate approaches. Outline project plans and implementation schedules. Work with development staff on technical solution design and with PMO on estimation, status reporting and other project artifacts.Assume ownership of all end-user technical issues submitted for supported applications. Triage problems, develop corrective action plans and coordinate resources for timely resolution. Work performed in accordance with accepted severity levels and corresponding SLAs. Advocate for internal change management and Control policies and responsible for consistent execution along with collection and archival of documentation necessary to support IT audits. Show less

Cleveland/Akron, Ohio Area

Senior-level software architect responsible for technical design, code development and system support for system integration and BI initiatives.Designed and maintained unified data models to facilitate consolidated corporate analytics across varying business units. Developed complex ETL processes, leveraging use of numerous diverse technologies and integrating information from a wide variety of disparate data sources. Enforced corporate business rules and applied data quality… Show more Senior-level software architect responsible for technical design, code development and system support for system integration and BI initiatives.Designed and maintained unified data models to facilitate consolidated corporate analytics across varying business units. Developed complex ETL processes, leveraging use of numerous diverse technologies and integrating information from a wide variety of disparate data sources. Enforced corporate business rules and applied data quality standards.Principal developer of extensive report library used regularly as a DSS system by all levels of the organization. Scope of analyses ranged from weekly rep-level productivity reporting to interactive scorecards and revenue projections provided to Executive Management and Board of Directors.Regularly lead detailed group discussions, process reviews and design sessions with diverse audiences of key business users and executive management. Worked collaboratively to refine business rules, core metrics, reporting requirements and general system enhancements. Show less

Cleveland/Akron, Ohio Area

Lead developer and principal application support provider for corporate Oracle EBS system, with focus on financial modules.Spearheaded Y2K technical certification project. Directed development team in execution of code reviews of all application customizations. Documented test cases and assisted business users with certification testing.Key member of project team engaged in Oracle re-implementation effort. Collaborated with onsite consultant team on construction of complex… Show more Lead developer and principal application support provider for corporate Oracle EBS system, with focus on financial modules.Spearheaded Y2K technical certification project. Directed development team in execution of code reviews of all application customizations. Documented test cases and assisted business users with certification testing.Key member of project team engaged in Oracle re-implementation effort. Collaborated with onsite consultant team on construction of complex data conversion processes. Adjusted and certified all custom application code for adherence to new data models.Designed and implemented numerous data integration processes, necessary to support critical production processing, eliminating significant manual effort. Managed daily application support activities and served as organization’s primary contact point with Oracle Support. Show less

Cleveland/Akron, Ohio Area

Served as Oracle developer and on-site engagement manager for application development effort for a local manufacturing client. Project involved re-architecture of numerous functional areas of customer’s existing character-based ERP system into one that leveraged a customized GUI.Conducted discovery sessions with client’s management team and stakeholders to capture business requirements. Translated requirements into technical specifications used for system construction.Assisted… Show more Served as Oracle developer and on-site engagement manager for application development effort for a local manufacturing client. Project involved re-architecture of numerous functional areas of customer’s existing character-based ERP system into one that leveraged a customized GUI.Conducted discovery sessions with client’s management team and stakeholders to capture business requirements. Translated requirements into technical specifications used for system construction.Assisted in redesign of application’s underlying Oracle data model. Developed data conversion routines to migrate legacy data into new schema structures. Integrated inputs and outputs of the new system into the customer’s existing inventory, purchasing, general ledger and reporting subsystems.Acted as primary liaison between client’s IT management and internal development team. Provided regular project status reporting to client’s MIS Director and consultancy’s Vice President. Show less

Cleveland/Akron, Ohio Area

Served as lead administrator for technical support department servicing over 200 UNIX installations across North America.Responsible for providing operating system and application installation, configuration and technical support services for client systems. Engineered processes to automate and streamline software installations. Reduced overall turnaround times for new server setups by up to 35%.Performed on-site installation of purchased systems and directed technical setup… Show more Served as lead administrator for technical support department servicing over 200 UNIX installations across North America.Responsible for providing operating system and application installation, configuration and technical support services for client systems. Engineered processes to automate and streamline software installations. Reduced overall turnaround times for new server setups by up to 35%.Performed on-site installation of purchased systems and directed technical setup team. Conducted technical seminars on system administration during annual user group conferences. Show less