Customer Service Manager within the business unit accountable for the transmission service provided by Arqiva to the BBC on Digital Terrestrial Television (Freeview) and radio (FM/AM/DAB).

Accountable for Continual Service Improvement for the BBC account, including DTT (Freeview) and BBC Radio services.

Ensured effective management of networks carrying transmission services for BBC radio and TV, ITV, C4, C5, SDN, D34, MuxCo and many independent radio customers, including Global Radio and Bauer.Arqiva purchased National Grid Wireless in 2008, where I continued in my position of Duty Engineer. I also played a major role in ensuring continuity of service to the BBC and MuxCo during the merger period and the inevitable upheaval associated with the joining of two operations centres and the relocation of technology and people to the Arqiva operations centre in Yorkshire.

Ensured effective management of networks carrying transmission services for BBC radio & TV andMuxCo. Line management responsibility.

Managed transmission network for Freeview services for BBC and MuxCo. Incident management, fault diagnosis and remote repair.

Managed transmission network for BBC analogue TV and radio. Incident management, fault diagnosis and remote repair.

Supervision of shop floor sales staff, POS, display of stock etc.

Order picking (summer holiday job whilst at university)