Process all warranty claims thru Ford, Cummins, Sterling, UD, and Roush companies for reimbursement of repairs. Certified Ford and Cummins warranty Specialist

Manage day to day operations of Hydraulic repair company with 7 road service trucks. Respossible forstaffing, scheduling, training, selling, billing and cost controlling.

of a worldwide direct and targetedmarketing company. The combined departments of this facility produced annual revenues of over $40 million. Supervised a three-shift workforce for this 24/7 operation. Scheduled staff to maximize production output while controlling overtime in heavy-volume weeks and to minimize costs during low-volume weeks. Attended daily production meetings with management staff to report previous day's production and determine daily printing requirements. Developed policies and procedures to enhance quality and productivity of the operations staff while maintaining a safe working environment. Created and maintained spreadsheets to track direct and indirect labor, operator efficiencies, and daily, monthly and yearly productivity. Responsible for ordering all products and supplies to ensure an uninterrupted flow of printed output. Interfaced with multiple partners to obtain best pricing on service and supplies. Able to make repairs to equipment to increase uptime. Attended 5S training classes and instituted this program in my department, helping with organization as well as reducing machine set-up times. Served on task force team to reduce inserter set up times by 50%.

Managing a 24 x 7 printing department to support a mailing operation

for Energy Saving Products in Connecticut, a manufacturer of supportequipment for continuous printing equipment. Developed new customers and maintained relationships with current customers. Used phone calls, emails and on-site visits to provide support to customers. Developed and implemented new marketing techniques, including both mailing and advertising campaigns. Interfaced with all internal departments from production to billing to ensure my clients received the best possible service my company and I could provide. Attended all industry trade shows to represent our products. Developed and maintained good working relationships with all of our industry business partners, and resellers. Assisted the install team, as well as serviced the equipment as needed.

in Timonium, a printing operation with annual revenues of morethan $1 million. Supervised production workforce of 25 employees. Responsibilities include performance evaluation, counseling, interviewing, motivation and developing company procedures. Demonstrated skills include production scheduling for 30 pieces of equipment, ordering supplies, inventory tracking, accounting for customers' prepaid postage, and coordinating delivery with various business partners. Participated in ongoing task force to enhance customer satisfaction through effective problem resolution. Served on design team to establish Goal Sharing and Pay for Performance plans.

Day to day managing 3 full production shifts of a printing and mailing facility.