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Michael Levy is listed as Senior Technical Support Specialist based in Laval, Quebec, Canada. AeroLeads shows a work email signal at mckesson.ca and a matched LinkedIn profile for Michael Levy.
Michael Levy previously worked as Senior Technical Support Specialist at Mckesson Canada and Support Specialist at Mckesson Canada. Michael Levy holds Diploma, Financial Management from Concordia University.
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AeroLeads found 1 current-domain work email signal for Michael Levy. Compare company email patterns before reaching out.
Michael Levy is a Senior Technical Support Specialist. He is proficient in French. Colleagues describe him as "Michael is a driven and focused individual and demonstrates a strong entrepreneur spirit. I have seen him develop as an individual in our time working together and commend him for taking the next steps in life and followed goal of branching off on his own." and "Michael was always a hard worker and provided many good insights regarding technical support. He was resourceful, easy-going, and had a keen sense of humour. In addition, Michael continually provided our customers with professional care."
Listed skills include Team Leadership, Troubleshooting, Customer Service, Software Documentation, and 24 others.
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Montreal, Quebec, Canada
Investigate escalated issues with our client's machines (Parata Max, Parata Mini, Countassist, Central Fill)Handle escalated issues that need to be resolved in a timely mannerTrain new hires in products being supportedWork on various projectsHead weekly meetings with L1 and L2 support to go over what is coming up for the week ahead, work on customer issues.
Montreal, Quebec, Canada
- Participate in kick-off meetings with the customer to discuss the installation process, requirements and answer any questions- Participate in projects for central fill customers- Assist Field Service Techs (assist in troubleshooting, perform installations)- Assist sale reps- Train and answer questions about procedure and products for the new hires
Montreal, Canada Area
-Product support in our automated pill counting machines (Parata Mini/Max) and packagers (Pacmed/PacVision) - Assist in installation and configuration of machines (Parata Mini/Max) - Provide over the phone and remote support in troubleshooting issues - Work with third party interface providers (Telus, Kroll, PrioRx) -Troubleshooting medical grade fridges.
- Handle escalations from customers- Follow up with service centers regarding service and ETAs- Handle Executive escalations from stores regarding issues with customers- Assist agents with questions regarding coverage and terms- Liaise with head office on issues - Handle live supervisor calls
-Provide computer technical support for end users-Support for other electronic devices as TVs, Ipods and computer peripherals-Schedule service for end users as well as follow up on claims
-Provided technical support for clients who purchased extended warranties from our clients.-Provided troubleshooting for PCs, Mac, TVs, computer peripherals and other consumer electronics-Filed claims and provided followups for clients- Located service centers to repair products under our plans
Tech support for Microsoft US clients on Microsoft Mac products. Did some workforce management and handled escalated cases ensuring customer was provided support.
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Michael Levy is listed as Senior Technical Support Specialist.
AeroLeads has found 1 work email signal at @mckesson.ca for Michael Levy.
Michael Levy is based in Laval, Quebec, Canada.
Michael Levy has worked for Mckesson Canada, N.E.W. Customer Service Companies, Inc, Warranty Company Of Canada, and Webhelp.
You can use AeroLeads to view verified contact signals for Michael Levy, including work email, phone, and LinkedIn data when available.
Michael Levy holds Diploma, Financial Management from Concordia University.
Michael Levy is listed with skills including Team Leadership, Troubleshooting, Customer Service, Software Documentation, Technical Support, Business Analysis, Project Management, and Access.
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