Michael Li Email & Phone Number

St. Louis, Mo, Us

Bellevue, Wa, Us

Responsible for Nokia Femto Cell/Ericsson 6520/6420/ Nokia Small cell validation and production support. work in a highly dynamic environment, self-innovation. Support scopes include 5620sam, SMP, NPO, NSP, HDM, 7750 SGW, ATCA FGW & FAP. MOP review and attend outage call, and set up RCA meeting. Automation script and virtualization of network cloud. Work closely with Vendor Nokia/HP/Unisys and cross-functional team design, validation, and NOC to maintain the network stable, and troubleshoot the issue in the outage situation.

Espoo, Southern Finland, Fi

• Winner of the Outstanding Customer Support Award• Led a team of engineers to provide fast paced, 24x7 supports to major wireless companies including Verizon and Sprint. Adept at bringing together vendors, system engineers, developers, and end user customers to form virtual SWAT teams to tackle urgent tough issues• Hands on ALU LTE 7750, 7705 & SAM, LTE NPO staging, provision and integration. • Successfully deploy different products to the end customer ( LTE Small cell/Micro cell, Fento, 900MHZ RRH /TRDU, 9400 eNB)• Gathered customer’s need and send feedback to internal sale team, and get customer (AT&T)’s approval to use SAM hardware and software. • Participated the conference call with R&D, onsite in house engineer, level III network support, and customer team to diagnose the complicate the mobile network issues, and generate the high level report to higher level management team, and RCA.• Effectively integrated software and hardware to provide the platform that enabled business operations. Built a local Platform Lab to simulate the field case and identify root causes• Document every defect using in house tracking system (CARES), and proactively looked for the solution for the issues.• Created a system to track issues, deliver root cause analysis reports and record response time which led to improved customer satisfaction. Created and hosted the Customer Service Home Page and the Platform Department Home Page• Partnered with vendor management team on 3rd party product line with vendors such as Sun Microsystems• Constant managing team of Indian (3 engineers) to provide the offline support to the current platform.• Write SQL to come with quality result of field data to meet internal customer’s needs.• Set up Linux /Window system to simulate the field condition for the purpose of troubleshooting.

Espoo, Southern Finland, Fi

Sprint Low Level Design Team Lead June 2013 - Present• Realized significant cost saving, reduced 50% workload and improved efficiency by building 20+ automations using Python and MySQL• Partnered effectively with Project Managers to complete work orders with very short noticeVZW 4G LTE Critical Support Team Member June 2012 – June 2013• Provided 4G LTE critical support to Verizon 24x7• Resolved Verizon field issues with a demonstrated sense of urgencyAT&T 4G LTE Trial Team Residence Engineer (Redmond, WA/Plano, TX) June 2010 - June 2012• Set up AT&T Trial labs in Plano, TX and Redmond, Washington• Supported Sales Engineer to sale the product to AT&T• Collaborated with customers to create test and successfully executed test cases to meet extremely tight deadlinesWiMAX Base Station Subsystem Testing Engineer March 2010 - June 2010• Identified improvement opportunity in project management area and took the initiative to create a web-based database using the Apache, PHP5, MYSQL technology to document testing result and testing bugs. Trained internal customers to use this tracking tool.• Set up WiMAX lab, maintained lab stability, and performed the WiMAX Base station-related testing (e.g., PMC and Radio trace, MIMO, HARQ and ARQ related testing)• Built effective partnerships with developers and system engineers to understand their testing needs

Espoo, Southern Finland, Fi

• Winner of the Outstanding Customer Support Award• Led a team of engineers to provide fast paced, 24x7 support to major wireless companies including Verizon and Sprint. Adept at bringing together vendors, system engineers, developers, and end user customers to form virtual SWAT teams to tackle urgent tough issues• Effectively integrated software and hardware to provide the platform that enabled business operations. Built a local Platform Lab to simulate the field case and identify root causes• Created a system to track issues, deliver root cause analysis reports and record response time which led to improved customer satisfaction. Created and hosted the Customer Service Home Page and the Platform Department Home Page• Partnered with vendor management team on 3rd party product line with vendors such as Sun MicrosystemsSoftware Tester/Supporting Engineer Team Lead April 2000 - June 2004• Responsibilities included defining requirements, implementing, and testing the common platform products server for different product line (e.g. UMTS, CDMA, MMC, OTFA, SGSN, etc.)• Responsible for writing code, testing, debugging and building the platform product. Responsible for the project as a whole product from its initiation to delivery and support.• Developed automated testing process using Unix Korn Shell.• Used ASP tool, Set up IIS, Apache Server to establish Master and Client communication

Detroit, Mi, Us

• Consulted with ABN-AMRO for Tibco product line. Created automation to ensure the smooth operation of Tibco by using Winrunner to run and monitor its performance. Generated reports for the quality review

• Designed/coded automated script for testing purpose using C-like language (B-Tree product) and generated the testing report for FDA review

Master'S Degree, Electrical And Electronics Engineering

Bs, Electrical Engineer & Industry Automation