As an enthusiastic employee and college student, I am pursuing a Bachelor's in Computer Information Systems & Technology due to my passion for technology and commitment to excellence. I am currently studying full-time at the University of Texas at Dallas, driven by a desire to deepen my knowledge. Being a first generation college student, I am determined to grow from every opportunity and work towards my career goals.I received my start in technology managing storage devices, troubleshooting systems, and offering knowledgeable assistance for enterprise systems while leading server configuration efforts at Fornida. Working as an IT Systems Administrator at Fornida, LLC, I have gained practical experience and refined my abilities in network management, system configuration, and client support. I ensured smooth operations and outstanding quality for our clients by utilizing products like Connectwise Managed and Automate. My technical expertise is diverse and includes managing servers with Dell PowerEdge and HPE ProLiant as well as being proficient with Microsoft Business Central and Sage100 ERP systems. I have experience with a variety of technologies and platforms, such as Sonicwall, Cisco, and Aruba, and am well-versed in security protocols and networking fundamentals. Beyond my technical capabilities, I am fluent in English and proficient in Spanish, allowing for me to effectively communicate in diverse environments. I am on pace to graduate in 2026 and would hope to align my years of professional experience and academic foundation in the position of a Systems Administrator. I look forward to being a contribution to collaborative teams and projects, and to continue learning from and guiding others along the way.
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It Systems AdministratorFornidaGarland, Tx, Us
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It System AdministratorFornida Jan 2024 - PresentPlano, Texas, United StatesAs an IT System Administrator at Fornida, LLC, I manage and support IT infrastructures for in-house users and clients, ensuring optimal performance and security across server, network, and cloud-based environments. I am experienced in configuring and maintaining servers and providing comprehensive technical support for various operating systems. I resolve and document technical issues, manage in-house and client systems, and implement security solutions to ensure data integrity and system protection. My role includes managing backup and replication processes to support business continuity and optimizing business systems to streamline workflows. I consistently deliver high-quality IT services and proactive technical support to improve efficiency for clients.
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Systems Technician & Helpdesk Team LeadFornida Apr 2022 - Dec 2023Plano, Texas, United StatesAs a Systems Technician & Helpdesk Team Lead, I use solutions like Connectwise Managed and Automate to help clients with technical problems. I guarantee smooth support and quality service, whether fixing software bugs or configuring hardware components. My job is to ensure that every client receives quick assistance by offering support over the phone, email, remote assistance, and on-premises.
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Configuration TechnicianFornida Apr 2021 - Mar 2022Plano, Texas, United StatesAs a Configuration Technician, I manage the configuration of Dell and HPE storage systems. This entails order management, ensuring systems are configured to spec, and keeping everything running smoothly. I'm here to diagnose and fix problems as soon as they occur, whether they are hardware or software-related. I offer knowledge and assistance on enterprise systems and solutions to colleagues, clients, and sales representatives.
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General ManagerTc Shaved Ice Mar 2018 - Mar 2021Garland, Texas, United StatesAt TC Shaved Ice, I was responsible for opening and closing the business six days a week, working ten-hour shifts. My role included managing weekly employee schedules, ensuring smooth operation by training new staff, and maintaining an adequate supply of over 50 different flavors. I was the primary point of contact for all customer requests, ensuring a high level of customer satisfaction. Additionally, I managed all banking activities, ensuring accurate and timely deposits for next-day funds. My dedication to efficient operations and exceptional service contributed significantly to the business's success.
Frequently Asked Questions about Michael Licea
What company does Michael Licea work for?
Michael Licea works for Fornida
What is Michael Licea's role at the current company?
Michael Licea's current role is IT Systems Administrator.
Who are Michael Licea's colleagues?
Michael Licea's colleagues are Fiona Rossi, Bo Vahid, Sara Costa, Billy Hefner.
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4hotmail.com, gmail.com, gmail.com, yahoo.com1 +172740XXXXX
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Michael Licea
Passionate, Driven, Unrelenting, Analytical, Logical, Knowledgable, Eager, Teachable, Humble, Integrid, Level-Headed, Understanding, Compassionate, Loving Are Words That Describe Me.St Petersburg, Fl1stpete.org
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