Michael Light Email & Phone Number

Carol Stream, IL, US

- Independently directs attention to the most important areas of need (e.g. team effectiveness through SWARM support, office hours, providing support in helpline channels, new hire quality channel, etc)- Assist with support calls and coaching my team on learning opportunities- Constantly review and correct support tickets for corrective processes- Create.

-Demonstrated precision in prioritizing work responsibilities- Regularly identified and communicated opportunities for overall process improvement - Used and adapted processes in special circumstances to achieve excellent customer outcomes- Solved customer issues with expected productivity and quality targets (e.g. solved tickets, CSAT, QA goals, etc.).

Schaumburg, Illinois, United States

Assist with onboarding and implementing companies onto the enhanced insurance platform. Created and inserted insurance plans, open enrollments, renewals into our platform on behalf of companies so their employees could use the system to enroll in insurance and make changes as needed. Participated in numerous meetings/Zoom calls with both companies and.

Crown Point, Indiana, United States

Review applications for various aid programs and ensure that applicants are eligible for them. Documentation and paperwork as well as computerized recordkeeping. In addition to preparing and maintaining client files, keep track of client appointments and any changes in the policies of their organization. Work with Medicare or Medicaid, disability claims.