Manufacturers Representative to the Architectural & Design communities for Northern California.Lines represented:BuzziSpace- acoustics, lighting and furnitureAnthom Design House- Grid Systems, Fredericia, Design House Stockholm, Benchmark, AndersenCloak- area rugsMizetto- Furniture and Waste Receptacles

• Responsible for all aspects of the design process from ideation to manufacturing and production. • Manage concept development and manufacturing. • Redesign existing products with an emphasis on reducing manufacturing cost. • Apply user research insight to design human-centric products.

• Quickly and accurately diagnose technology issues and create solutions as needed for customers. • Act as an intermediate resource to defuse customer escalations. • Training Best Buy employees to understand how to successfully use the range of Geek Squad resources and services to meet client technology needs. • Engaged customers using selling skills to provide solutions to their technology challenges and needs. • Worked with sales teams, explaining services and technology to help them achieve business and customer service goals.

• Engaged in various aspects of the design process including clay modeling, concept sketching and product ideation. • Advanced surfacing of clay models for concept evaluation. • Created and submitted final clay model for ergonomic evaluation and production fiberglass mold.

• Ideation and creation of company logos, literature, signage and business cards. • Product ideation, sketching and negotiation with vendors.

• Developed customer service solutions in order to provide outstanding service. • Developed and maintained in-depth product knowledge. • Communicated customer feedback to management in order to develop processes to better serve customers. • Provided friendly, fast, and accurate processing for all customer transactions. • Engaged customers using Best Buy selling skills while providing fast and friendly processing of all transaction types.

• Involved with multiple areas of the design process including the production of concept sketches, rendering and mock ups. • Created a test fixture used to identify key ergonomic features. Test fixture was deployed at Stanford Medical Center for user feedback and testing. • Created and submitted full scale foam models of a hand-held emergency medical device for military use.