Michael Linden Ward Email & Phone Number

Phoenix, Arizona, United States

Provide customer service, with the premise of being an advocate for the customer; while resolving issues for them. This is done by taking escalated calls from customers. Supporting customer service representatives as a resource for policy and procedures, via a chat format.

Work From Home

Provide excellent customer service for U-haul customers in an inbound call center environment.

Phoenix, Arizona Area

Assist clients with thier credit repair needs.

Phoenix, Az.

Obtained Life and Health license, in addition completed six week sales and service training course.Provided best in class customer service for our military members and their families in order to facilitate their financial needs through the sales and servicing of life insurance and annuity products.

Tempe, Az.

Facilitate the clearing of suspense items, obtain and verify necessary documents in preparation for funding. Communicate with lenders regarding pricing and procedural guidelines as required.

Phoenix, Az.

Pipeline Management / Wells Fargo, Correspondent Lending 8/04 - 10/04Loan Follow-up, Pre-Loan closing review. Assisted with a general reduction of the pipeline from 900 files to 500 in one months time, while maintaining a one day turn time.Data Entry / Wells Fargo, Correspondent Lending 3/04 – 8/04Registered incoming work into STAR system, verify accuracy from multiple sources for wage income and rental income, initiate suspense items, obtained required documentation from… Show more Pipeline Management / Wells Fargo, Correspondent Lending 8/04 - 10/04Loan Follow-up, Pre-Loan closing review. Assisted with a general reduction of the pipeline from 900 files to 500 in one months time, while maintaining a one day turn time.Data Entry / Wells Fargo, Correspondent Lending 3/04 – 8/04Registered incoming work into STAR system, verify accuracy from multiple sources for wage income and rental income, initiate suspense items, obtained required documentation from lenders by phone and suspense letters. As a Subject Matter Expert (SME) I trained other staff as necessary. Show less

Glendale, Az.

Responsible to effectively interact with patients at time of registration, included Emergency Room, Out-Patient, In-patient. Verified insurance and obtained authorizations as needed, collected co-pay and deductables as required.

Phoenix, Arizona Area

Provided customer service and reconciled corporate accounts for official checks, cashier checks and American Express checks

Phoenix, Arizona Area

Assisted with operations of Internal Service Transfer and Income Distribution System including training and presentation of system capabilities for various business unitsCompile data, manual entry and load files for uploading into data base files, this position included supervision of 6 staff members who supported their specific business unit for the purpose of internal billing.General ledger posting and balancing of intercompany accountsBudgeting and forecasting reporting for the… Show more Assisted with operations of Internal Service Transfer and Income Distribution System including training and presentation of system capabilities for various business unitsCompile data, manual entry and load files for uploading into data base files, this position included supervision of 6 staff members who supported their specific business unit for the purpose of internal billing.General ledger posting and balancing of intercompany accountsBudgeting and forecasting reporting for the 15 million dollars generated monthly from this system Show less